Description

 

Responsibilities:

 

Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the systemProvides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaintsReceives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customersCreates daily manifests for paratransit drivers based on customer demands.Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.Clearly and accurately documents issues.Maintains a clean and well-organized work area

Other duties as required.

 

Qualifications:

 

Education, Licensing, and Certifications:

High school diploma or equivalent, such as GED, required

Experience Preferred:

1 year or more of customer service experience preferred.

Skills and Knowledge Required: 

Ability to read, comprehend and understand mapsAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routesBasic math, writing, and computer skillsAbility to communicate via telephone with clear speech and a pleasant phone manner

Travel requirement (as a percent): <5% for occasional meetings

 

Pre-Employment Requirements:

Must submit to drug testing and a background check

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.100% of work is accomplished indoors and in air conditioned or well ventilated facilitiesWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer

 

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

 

Drug free workplace

 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

 

California applicants:  Please Click Here for CA Employee Privacy Policy.