Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Reservations Agent

SUMMARY

The Reservations Agent serves as the voice and heartbeat of the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service-oriented Reservations Agent to handle all communications and guest requests in a positive and professional manner. This position also requires Food and Beverage knowledge as In-Room dining orders are processed through the Reservations Department.  

ESSENTIAL FUNCTIONS 

Job duties include, although are not limited to: 

Reservations  

Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives answering and processing all incoming/outgoing guest and in-house calls 

Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations 

Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly 

Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests 

Managing 3-4 calls per minute ranging from Reservations Calls, General Inquiries, In house calls and In-Room dining orders 

Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more  

Assisting all departments with communication for guest experience or internal needs as necessary  

Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members 

Assisting with digital communications such as e-mail inquires, third party communications with guests and detailing reports that are sent to all departments  

Knowledge of full In-Room Dining menu, dietary allergies and preparation methods at all times 

Performing any other job-related duties as assigned 

QUALIFICATIONS  

High School Diploma or equivalent required 

Previous communications or switchboard experience preferred 

Clear and effective verbal and written communication skills required 

Must be willing and able to multi-task 

Knowledge of Microsoft Office products such as Word, Excel, and Outlook required 

Must have excellent telephone etiquette and customer service skills 

PHYSICAL REQUIREMENTS 

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. 

The pay scale* for Reservations Agent is $20.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.