A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

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What will I be doing?

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As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

\n\nAnswers all reservations telephone calls and e-mails in a friendly manner, using clear communication. \nProcesses e-mails or calls, ensuring a clear understanding of inquiries and requests, while demonstrates excellent product knowledge. Promptly provides accurate information regarding availability of accommodations, rates and other requested information. \nAccurately processes reservations into the reservation’s system; ensuring optimal communication with all other relevant departments.\nRespond, positively, to sales inquiries to develop future sales leads\nConvert, quickly, inquiries into contracted business\nRespond, positively, to sales inquiries to develop future sales leads\nIdentify sales leads, as appropriate\nRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation\nProvide prompt and efficient service while maintaining the hotels brand standards\n

What are we looking for?

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A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPreferably Arabic Speaker\nIt would be advantageous in this position for them to demonstrate the following capabilities and distinctions:\n\nPrevious experience in a Reservations environment or Front Office\n\n\nShould maintain the attitude, behaviors, skills, and values that follow :\n\n\n\nDelivering great customer service \nProfessional telephone manner and excellent communication skills (both Arabic and English)\nIntermediate computer proficiency\n\n\n\n\n\n\nA passion for delivering great customer service\nA highly professional telephone manner and excellent communication skills\nOutstanding administration and organizational skills\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a Reservations environment\nTertiary qualifications, or other collegiate-level degree\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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