Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details. One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview The Reservations Agent is responsible for representing La Cantera Resort & Spa to prospective guests over the phone and through email correspondence in a professional and proficient manner. Associates must maintain a full knowledge of Resort accommodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The Reservations Sales position requires the associate to retain learned technical skills to communicate efficiently, complete reservations, and run daily reports. Associates must assist in maintaining call quality and standards. The Reservations Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Culture as well as promoting La Cantera Resort & Spa as both the Destination and Employer of Choice! Essential Job Functions: Represent La Cantera Resort & Spa as a Reservations Sales Associate by answering phone calls and offering information on accommodation. Make guest reservations for all resort accommodations. Ensure the accuracy of reservations, recognize guests’ needs and requests, and properly communicate requests to appropriate departments. Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue & Reservations Manager to better maximize our Resort’s revenue capabilities. Utilize training in the reservations software system to successfully and independently complete reservations promptly. Generate and audit daily reservation reports as assigned to ensure reservation completion, accuracy, and preparedness. Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service. Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience. Responsible for striving to achieve monthly ADR, conversion, and revenue goals. Maintains a strong familiarity with La Cantera Hill Country Resort and the San Antonio area. Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures. Responsible for tracking non-convertible transient calls and reservation denials. Performs assigned duties on the daily reservations task list. Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction. Qualifications High school diploma or equivalent Prior hospitality experience preferred At least one year customer service experience required Prior inbound calling experience preferred Ability to work a flexible schedule that may include evenings, weekends and holidays