About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An

Responsible for selling the resort and providing information to prospective guests.  To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Due to work permit restriction, this position is open for Vietnamese citizens only

What you will do

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms

Manage Four Seasons CHAT, responding to guest message in a timely manner and assisting in connecting guests with related departments

Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head

Answer Reservations e-mail and process reservation inquiries.

Handle guest complaints in accordance with Four Seasons policy.

Process WRO, Trust, Internal Reservations, and FIT reservations

Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist Guest Relation team in obtaining arrival times for VIPs or Special Attention guests.

Monitor Front Desk reservations made night prior, address any reoccurring issues

Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Comply with Four Seasons standards for sales and marketing Aspire calls, while working harmoniously and professionally with co-workers and planning committee. 

Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume.

Assist with the development of all direct sales presentation material for both travel industry and group sales.

Assist Group Rooms Coordinator in processing rooming lists or introduction letters

What you bring

One + years of experience working in Reservations office within a luxury hotel or similar environment is considered an asset

Excellent reading, writing, and communication skills in English.

Cross cultural sensitivity and customer service orientation

Weekend & Holiday availability required  

What we offer 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Cleaning for Employee Uniforms

Complimentary Employee Meals

Complimentary Employee Transportation from/to Danang city

Schedule & Hours:

This is a full time position

44 working hours/week