Compensation: $15.00 - $17.00 / hour
The opportunityDelaware North Gaming is hiring a full-time Reservations Agent to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Reservation Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at the hotel. If you want to delight our future guests by delivering an exceptional reservations experience, apply today.
Pay$15.00 – $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
. What we offerWe care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay Employee assistance program Training and development opportunities Employee discounts Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do? Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program Provide top-notch customer service program Use all available resources to answer questions Create reservations and recognize opportunities to offer packages and additional services Communicate with hotel and resort front desk staff More about you Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, data base activity, and keyboarding Experience handling inbound and outbound calls Customer service exprience required with a love for helping others Must be at least 21 years of age Capacity to work a flexible schedule No high school diploma or GED required Strong phone, listening, verbal, and interpersonal communication skills Maintain a positive and professional attitude toward customers at all times Physical requirements Ability to sit or stand for extended periods of time Adequate vision capabilities Shift detailsEvening shift
Weekends
Holidays
8 hour shift