**Additional Information** **Job Number** 25028181 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand, 1010VIEW ON MAP (https://www.google.com/maps?q=Four%20Points%20by%20Sheraton%20Auckland%2C%20396%20Queen%20Street%2C%20Auckland%2C%20New%20Zealand%2C%20New%20Zealand%2C%201010) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. **Position Summary:** + Handle all incoming calls into the hotel and redirect to each department as appropriate + Analyse and update all traveller requests that are tailored to their requirements + Responsible for handling all hotel outlet reservations or traveller orders + Assist and coordinate traveller bookings, engaging with them and exceeding their expectations + Build and strengthen relationships with existing and new travellers to enable future bookings + Liase with other departments to deliver service excellence with each traveller experience + Complete reservation administration tasks and offer general support to the team **About You:** + Strong communication skills written and verbal + Relevant experience in a similar role + Working rights in New Zealand + Enthusiastic to escalate your career + Self-motivated, driven and energized in a fast paced environment + Armed with smart solutions and a can-do attitude **Our Benefits:** + Exclusive global and local staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends + Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month + Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group + Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program and on-site discounted gym access, massage chair, inter-hotel friendly sport matches and socials, and supporting our local and global charities + Opportunity to receive Employee Referral Incentives and get paid for working with your friend + Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness by getting involved in Associate Resource Groups like Women in Leadership, ONE (LGBTQIA+) or NextGen Business Council (GenZ). _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.