Join our growing team of Reservation Sales Specialists at Tanzerra Resorts. This role begins at $17.00 per hour + the potential to earn monthly incentives. Experienced Specialists on average often earn an additional $1,500 or more monthly in incentive pay.
This is a remote position, for candidates residing in the Scottsdale AZ or Fort Lauderdale FL areas.
Our unique portfolio of resorts consists of:
Enchantment Resort – Ranked #1 Resort in Arizona, surrounded by towering red rock walls of Sedona
Mii amo Destination Spa - Voted #1 Destination Spa in the US
Tides Inn – Southern charm waterfront resort in Irvington, VA
The Cove, Eleuthera – Secluded resort on two white sand beaches in the Bahamas
Twin Farms – Nestled in 300 acres of pristine Vermont countryside
What You Will Be Doing:
Assist guests by selling future room reservations as well as making changes to existing reservations in a knowledgeable and timely mannerCreating a genuine, informative, and personalized guest reservations experience by accurately collecting contact information such as previous stay history, special occasions, preferences, and other pertinent informationComplete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenueAnswer all incoming calls and emails in a professional, friendly and efficient mannerDevelop authentic connections with potential guests in a reservation sales environmentMaintaining complete knowledge of the properties and other information including:All property services offered and hours of operationAll accommodations, layout, décor, attributes and locationsAll room rates, special packages and promotionsEntertainment/special events scheduled on property and in the areaDirections to the properties from airports and other major landmarksGeneral information, descriptions and directions for local services, restaurants, and points of interestBooking all guest reservations, including guest follow-up, and obtaining all necessary information and accurately entering it into our Property Management System.Following up with potential leads through phone and/or email.Assisting and ensuring effective guest resolutions. Working with other departments in headquarters and on property to resolve any challenges.Ensuring that all billing and financial transaction are accurately and efficiently carried out before arrival.Upselling services and offering when appropriateMust meet or exceed established performance metrics associated with this position after your probationary period has been completed (90-days).What We Are Looking For:
High school diploma or equivalent education required. Possess general computer literacy experience with knowledge of Microsoft Office and Property Management Systems (preferably Maestro)Ability to deal with internal & external guests while maintaining a high level of professionalism. Outstanding verbal and written communication skills, confident telephone skills and etiquette. A self-starter and able to work independently from home, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. Ability to work effectively in a team environment and with different levels of management.Flexibility with schedule, able to work weekends, nights, and holidays as needed.