Overview Canyon Ranch inspires your well way of life. Since 1979, Canyon Ranch has been a trailblazer and leader of the integrative wellness lifestyle through immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas. Canyon Ranch guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch members as they pursue their well path. Responsibilities The Reservations Sales Supervisor is responsible for the success of the day-to-day operations of the Call Center reporting to the Reservations Manager. Their overall function includes helping to grow the Reservation Sales Channel through daily interaction with the Reservation Team answering questions and ensuring the policies and procedures are followed, providing the highest level of customer service to our customers and guests. Participates in departmental sales incentive program. • Staff Supervision: Reviews staff key performance indicators (KPI) and provides coaching around sales goals, call quality and compliance, time adherence, bookings, and overall quality of work to ensure all individuals meet or exceeds service standard and goals. • Operations: Provides support for the overall day to day operations of the Reservation Call Center by answering staff questions concerning booking procedures, addressing any operational challenges and acting as a liaison with other CR Departments. • Departmental Reports: Prepares and consolidates various reports from systems such as CRM, Microsoft Power BI (DW), and other data sources to consolidate the data in Excel Reports, for review by the department. • Administrative Support: Assists in administrative support of the department including various technology platforms including Opera, CRM, Contact Center technology, and any other systems implemented. Qualifications High School Diploma or equivalent required. Associate degree or two-year equivalent specialized training or experience preferred. 1-2 year's previous experience in same or related field. Excellent organizational, judgement, listening and time management skills. Possesses strong attention to detail and follow-up skills with ability to identify and resolve problems. Possesses a calm and approachable demeanor with excellent customer service and positive interpersonal skills Demonstrated leadership and ability to drive revenue. #LI-DJ1