Job Description

As a Reservations Specialist. As a Reservations Specialist, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you!

Schedule: Monday thru Friday, 12:30pm-9pm (Weekend availability required)

 

*THIS IS AN IN-OFFICE POSITION*

 

Responsibilities:

Answer incoming calls and assist guests with making hotel reservations Provide information about hotel amenities, room types, rates, and availability Process reservations accurately and efficiently in the reservation system Handle guest inquiries, requests, and complaints in a professional and timely manner Collaborate with other departments to ensure guest satisfaction Maintain knowledge of hotel policies, procedures, and services Utilize multilingual skills to assist international guests Perform night audit duties as needed

Experience and Skills:

1 year of call center experience Strong communication skills, both verbal and written Excellent customer service and interpersonal skills Proficient in using phone systems and reservation software Knowledge of guest relations principles and practices Familiarity with hospitality management and hotel operations Ability to multitask and prioritize tasks effectively Attention to detail and accuracy in data entry Flexibility to work shifts including evenings, weekends, and holidays