Description

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Position Summary:\nThis position is primarily responsible for selling the company Product to Travel Agencies and direct guests, providing telephone customer support services by performing the following duties.\n\nEssential duties and responsibilities include, but are not limited to the following:\n- Exceeds travel partner and guest expectations through the completion of all reservation and sales related processes as listed.\n- Handles inbound sales lead calls to convert calls into sales.\n- Emphasizes salable features, quotes prices, and payment terms.\n- Takes payments accurately.\n- Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.\n- Answers questions and recommends corrective services to address customer complaints.\n- Overcomes technical and business objections of prospective customers.\n- Builds and maintains customer relationships.\n- Oversees quality control of bookings to maintain integrity of product.\n- Handles high call volume, navigates system software, and utilizes Outlook.\n- Books cruises, generates invoices, and follows up with travel agents and/or direct guests.\n- Develops and nurtures relationships with travel agencies and/or direct clients.\n- Updates and maintains the reservation data base and verifies client information and makes necessary corrections to new and existing bookings.\n- Requests air quotes through in-house air department.\n- Quotes prices and payment terms.\n\nThese are NOT Call Center candidates. They want people similar to Beachbody but prioritize experience and ability to speak to people more than customer service experience.\nTravel experience is a huge plus so airlines or cruise lines (there are quite a few in this area)\nThey are looking for scheduling, organization and ability to adapt more than customer service experience.

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Skills

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Customer service, reservations, travel industry, Call center, Customer support, Help desk

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Top Skills Details

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Customer service,reservations,travel industry

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Additional Skills & Qualifications

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Other skills, abilities, qualifications:\n\n- Excellent organizational, leadership, interpersonal communication, and computer skills.\n- Clear and conceptual thinking ability is a plus.\n- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.\n- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.\n- Remains calm and professional in stressful situations.\n- Detail-oriented and works effectively under pressure while meeting all applicable deadlines.\n- Must be able to work independently and productively with minimum supervision.\n- Recognizes problems, identifies possible causes, and resolves routine problems.\n- Ability to establish and maintain professional atmosphere for employees, clients, and customers.\n- Ale to work a flexible schedule to include weekends.\n- Good knowledge, preferably through personal experience, of world geography, foreign countries.\n- At least three (3) years of sales and/or customer service experience or a combination of both.\n- Requires a result-oriented sales professional with strong closing skills.\n- Requires domestic and international travel on an as needed basis.

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Experience Level

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Expert Level

Pay and Benefits

The pay range for this position is $21.15 - $21.15/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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