SCOPE OF INTERN WORK:

The new arrival casework Intern will assist case management staff in providing reception and placement services to newly arrived refugees as they adjust to their new lives in the US. (S)he will play a key role in helping refugee families access needed benefits and services within their first month to six months in the United States. The intern will also perform a series of clerical and administrative duties to ensure client files are kept up to date.

RESPONSIBILITIES:

Assist casework staff with reception services to clients, including setting up apartments for new arrivals; assisting clients with application for Social Security and state ID cards; teaching clients how to cash checks and use public transportation; accompanying clients to medical appointments, grocery shopping, and school enrollment.Help clients prepare and understand forms and paperwork.Facilitate group orientations to ensure clients have a good understanding of the Reception and Placement (R&P) program – (IRC will provide training to intern)Assist staff with sorting and filing of documents and case files.Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.Adhere to IRC policies, particularly those related to confidentiality and client privacy.Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff.Other related duties as assigned, including answering and directing incoming phone calls.Provide translation and interpretation when necessary.

LEARNING OBJECTIVES:

Student will learn about refugee resettlement and refugee social servicesStudent will develop problem solving and client services skillsStudent will learn how to manage client cases within established deadlines

REQUIREMENTS:

Undergraduate level studies in social sciences, international relations or a related field.Languages desired but not required: Arabic, Spanish, Dari, Pashto, SwahiliStrong desire to help refugees rebuild their lives in New JerseyAbility to work independently and with high attention to detailCompetency in Microsoft Office, data tracking, and file managementExcellent attention to detail and effective communication skills.Demonstrated ability to work effectively in a multicultural environment.Patience, understanding, flexibility, and an unceasingly positive attitude.Willing to learn about IRC history, philosophy, global work, and local efforts.Willing to adhere to IRC volunteer and workplace policies.Able to transport clients locally by public transportation. Transporting clients by car is a plus.Ability to work independently and with high attention to detail Refugee Resettlement InternCompetency in Microsoft Office, data tracking, and file management

This position reports to the Casework Supervisor.