About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the Role:

Four Seasons Residence Club Scottsdale is seeking an experienced and dynamic Ocotillo Grill Manager to oversee the daily operations of the Ocotillo Grill Restaurant and the poolside area of the residence club, ensuring an exceptional guest experience. This role involves leading and managing the Ocotillo Grill Supervisor, Servers, and Pool Attendants, providing the necessary support to ensure operational excellence in food and beverage service. The Ocotillo Grill Manager will maintain high standards of quality, guest service, and safety while managing staff schedules, training, and financial oversight.

In this capacity, you will report directly to the Regional Director of Residences and the Assistant Director of Residences, working closely with them to ensure alignment with the overall operational strategy. As an Assistant Department Head, you will collaborate with leadership on key operational decisions, ensuring that the day-to-day operations run smoothly and efficiently.

What you will do:

Job duties include but are not limited to:

Lead, motivate, and manage the Ocotillo Grill Supervisor and Pool Attendants to ensure the highest levels of service and guest satisfaction.

Supervise the day-to-day operations of the Ocotillo Grill and pool area, ensuring smooth service delivery, quality control, and consistency in food and beverage offerings.

Ensure that all staff are fully trained in food and beverage knowledge, guest service, safety, and operational procedures.

Manage and monitor staffing schedules, labor costs, and payroll for the restaurant and poolside teams.

Coordinate and oversee daily operations, including food and beverage service, guest inquiries, and the delivery of poolside amenities.

Maintain effective communication with the kitchen team to ensure the timely preparation and delivery of food to guests.

Handle guest concerns and ensure prompt resolution to ensure the highest level of guest satisfaction.

Assist in planning and executing special events, promotions, and private functions at the Ocotillo Grill and pool area.

Maintain and monitor cleanliness, sanitation, and overall upkeep of both the restaurant and pool areas.

Control inventory levels, place orders, and ensure that supplies are appropriately stocked for daily operations.

Assist in the development and implementation of seasonal menus, promotions, and offerings in collaboration with the culinary team.

Oversee financial recordkeeping, including tracking revenue, completing end-of-day reports, and ensuring compliance with company standards and budgeted guidelines.

Ensure compliance with health and safety regulations, including food safety standards, sanitation practices, and emergency procedures.

Promote a positive and team-oriented work environment through strong leadership, coaching, and conflict resolution.

Understand the food and beverage business flow and be present and available during peak operation hours on the floor at all times to ensure smooth service delivery.

What You Bring:

A dedicated leader with a passion for providing exceptional guest service in a luxury resort setting.

At least 2 years of experience in food and beverage management leading an operation or a substantial supervisory background in a luxury environment.

Strong communication skills and the ability to effectively motivate, coach, and lead a team.

Proven experience in managing daily operations, labor costs, inventory, and financial recordkeeping.

Ability to thrive in a fast-paced, high-energy environment while maintaining attention to detail.

Knowledge of food and beverage offerings, including preparation methods, service standards, and safety protocols. A valid AZ ServeSafe certificate holder is a plus.

Ability to manage guest concerns professionally and ensure customer satisfaction.

A positive, enthusiastic attitude and a commitment to creating an inclusive, team-oriented work environment.

Flexibility to work during peak periods, including evenings, weekends, and holidays.

What we offer: 

Competitive wages and health care benefits (Medical, Dental, Vision, and 401k Retirement Plan) 

Paid time off without waiting period includes, but is not limited to, sick leave, vacation time, and holidays.

Exclusive travel programs at Four Seasons Hotels & Resorts around the world, as well as Friends & Family rate options

Employee exclusive shows and experience discount offering

Energizing employee culture where you are encouraged to be your true self!

Comprehensive learning and development programs to help you master your craft.

Inclusive and diverse employee engagement events all year-round.

And so much more! 

Schedule & Hours:

Full-time managerial employment with possible overtime based on business demands and to complete assigned tasks.

Ability to provide maximum availability for the 7-day operation, including weekends and holidays.

Hours of operation are from 6:30am-Sunset with the kitchen open from 11am-4pm.

Schedule varies to support and manage Ocotillo Grill team member shifts, with starting times at 6:30am, 8am, 9:30am, 10am, and 11am. There may also be PM shifts during Weekly/Monthly event nights.

30-minute lunch breaks.

Valid US Work Authorization:

US work authorization is required with a minimum of 2 years valid from the date of hire.

Transfer candidates may be considered if they possess a valid L1 Visa.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf