JOB TITLE: RESIDENCE WORKER

Purpose of the Position: To Provide crisis intervention as needed to maintain the safety pf the program's clients and staff during their shifts.

Reports To: Operational Coordinator

Supervises: N/A

I. SPECIFIC RESPONSIBILITIES

· The RW makes sure that the program’s policies and procedures are enforced and adhered to by program clients.

· Build rapport with program clients and engage with them professionally and respectfully. When necessary, de-escalate tense, even hostile, client situation

· Ensure the safety, security, and integrity of all residents and guests and the facility's physical environment.

· Conduct periodic facility walk-throughs.

· Always provide excellent customer service and confidentiality.

· Distribute meals to program clients and help unpack and safely store meals that are delivered to the site.

· Perform light custodial work consisting of cleaning tables, chairs, minor spills, and removal of trash.

· Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.

· Provide health and safety screenings as requested by the agency.

· Always enforce the Residential Code of Conduct and/or House Rules.

II. QUALIFICATIONS

· Associate degree required.

· Ability to prioritize and multi-task.

· Ability to work with the homeless population.

· Dependable and flexible

· Able to maintain an elevated level of client confidentiality.

· Excellent internal and external customer service skills and strong interpersonal skills.

· Good verbal and written communication skills, including the ability to communicate with all levels of management.

· Ability to prioritize and multi-task.

· Must be proficient in Microsoft Outlook, Word, and Excel.

· Ability to work under pressure.

· Self-motivated and self-directed with the ability to assert oneself.

· Exemplary time management skills.

· Ability to work with colleagues to solve problems.

III. RELATIONSHIP WITH OTHERS

The position calls for direct involvement with a special population, and must possess sensitivity to the service populations' cultural and socioeconomic characteristics; in addition, the following characteristics are required of all candidates for the position:

· Commitment to empowering others to solve their own problems

· Valuing a nurturing family as the ideal environment for a person.

· A conviction about the capacity of people to grow and change.

· The ability to establish a respectful relationship with people served to help them gain skills and confidence.

· The ability to work collaboratively with other personnel and/or service providers or professionals.

· The capacity to maintain a helping role and to intervene appropriately to meet service goals.

· The ability to set limits.

· Be a team player; and

· Demonstrate professionalism at all times.

IV. OVERVIEW

The Residence Worker ensures the well-being and safety of the program’s clients and staff during their shifts. The Residence Worker provides crisis intervention as needed to maintain residential safety and security. The Residence Workers work in shifts of 8 am to 4 pm, 4 pm to 12 am, and 12 am to 8 am. The schedule operates seven days a week and all holidays as needed.

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