The beautiful and ultra-luxury Ka La’i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Residences Coordinator.

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Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool.  Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature.  Quiet moments fill the spa, a peaceful place inspired by Hawaii’s landscape.

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What will I be doing?

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Acts as liaison between Unit Owners and Hotel to ensure owner satisfaction and promote usage. Oversees and monitors the administration of Unit Management Agreements to ensure compliance on both sides and respond to Owner's needs. Communicate to Owners and manage financial accounts. Responsibly represents hotel as the primary contact between Unit Owner and Hotel.  Specifically, you would be responsible for performing the following tasks to the highest standards:

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Assist the department in providing the highest possible level of service, consistent with the operating standards of the Hotel, to all of our owners.

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Create and maintain positive communication and mutually beneficial relationships between owners and the Hotel.

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Develop positive working relationships with all departments throughout the hotel, including outside vendors/contractors/Real Estate professionals.

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Provide quick and effective response to direct contact made by owners, with expeditious follow-up and resolution of owners’ queries, complaints, comments or other issues.

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Assist with product of owner communications, including letters, newsletters, owner websites, rental package or other collateral to ensure they are completed in an accurate and timely manner.

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Accurately maintain all processes and systems with regard to owner contracts, files and other relevant databases.

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Act as a point of contact for all unit owner requests, reservations and communication.

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Confirm and process all reservations for owners or their guests, including arranging dining, activities, transfers and special functions as requested.

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Assist with sales efforts by realtors by coordinating all showings of available units, coordinate all inspections (home/termites, etc.), coordinate with Engineering for any necessary repairs, and assist Director with any paperwork needed to complete sale of units, including closing agreements and escrow documents.

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Assist Aloha Hospitality Consulting in their efforts to sign owners into the DS-RMA or 3rd party contracts.  Act as liaison for all third party issues, including reservations, authorization of owners, coordinating correspondence, realtor showings, etc.

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Assist Hawaiiana Management with electricity and maintenance fee inquiries.

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Act as point of contact for all reservations and request by SSI.

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S&P Real Estate – coordinate room reservations for potential owners, leaseback owners, PLAT incentives, activities and airport transfers with CON, and assist with tracking and monitoring all PLAT rooms, including preparation for showing and reservations.

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Assist in managing all accounts for platinum credits, IG leaseback, Owner reservations, cleaning and parking fees and act as point of contact between Hotel and SSI for their owner needs.

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Assist with all information and communication required to ensure accurate condo accounting procedures.

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Prepare all necessary correspondence to be sent with rental statements.

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Assist with unit monitoring for OOO/Renovation projects.

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Work together with the Executive Office to confirm stays with Developer, Developer VIPs, Real Estate Team, or Potential Buyers.

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Additional duties as assigned.

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What are we looking for?
The ideal candidate will have a minimum of 2 years relevant work experience, preferably in luxury hospitality.  Bi-lingual (English and Japanese) speaking, reading and writing required.

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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