**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** This opportunity will be working with the Department of Surgery at BIDMC in Boston, MA. This role offers the opportunity to work in a hybrid work structure, being remote approximately 60-80%. **Job Description:** **Job Summary:** Coordinates the approved residency and/or fellowship training programs for the department or division. **Essential Responsibilities:** + Provides administrative support and coordinates the training program. Works with Program Directors to maintain and prepare materials, interviews, selections, orientations, and evaluations processes. Understands and applies institutional program guidelines to coordinate compliance requirements and update program material. + Coordinates all aspects of the recruitment process and facilitates application/interview selection process. Processes all required documentation including licenses, visas and credentialing. Maintains record on all trainees in accordance with established requirements. Oversees data collection and ensures the accuracy of program databases. + Develops, communicates, and revises schedules for rotations. Coordinates the evaluation system to collect data and organize timely feedback. Coordinates orientations and schedules meetings, functions and special events throughout the year. + Coordinates affiliation agreements related to training programs and serves as a liaison between area hospitals. Compiles all program documentation and appropriate statistical data. Facilitates all associated administrative activities. **Required Qualifications:** + High School diploma or GED required. Bachelor's degree preferred. + 3-5 years related work experience required. + Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases. **Competencies:** + **Decision Making:** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. + **Problem Solving:** Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. + **Independence of Action:** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. + **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers. + **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. + **Knowledge:** Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required. + **Team Work:** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. + **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Physical Nature of the Job:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**