RESIDENT ADVOCATE - 67011733 - SUNLAND Date: Jan 30, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 845804 Agency: Agency for Persons with Disabilities Working Title: RESIDENT ADVOCATE - 67011733 - SUNLAND Pay Plan: Career Service Position Number: 67011733 Salary: $50,000.00 - $65,000.00 Posting Closing Date: 02/12/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) AGENCY FOR PERSONS WITH DISABILITIES POSITION: Resident Advocate -Career Service POSITION NUMBER: 67011773 OPEN COMPETITIVE OPPORTUNITY This posting may close before the posted closing date. The hiring salary may exceed the maximum posted salary. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including: + Annual and Sick Leave benefits. + Nine paid holidays and one Personal Holiday each year. + State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. + Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ). + Flexible Spending Accounts. + Tuition waivers. + And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com . + Paid Maternity and Parental Leave. The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission. *Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response. SALARY RANGE $50,000.00- $65,000.00 Annually $1,923.07 - $2,500.00 Bi-weekly Position Summary This position involves professional work as the Resident Advocacy Coordinator for Sunland Center residents. Advocates for residents concerning their quality of life, treatment and legal rights. Ensures issues surfaced are addressed promptly. Advocates to improve services to the residents and increase resident satisfaction with services The Work You Will Do Serves as intake office for all resident complaint that cannot be resolved through other channels within Sunland. Receives, reviews and logs all incoming complaints. Routes complaints to appropriate individuals for investigation and resolution. Tracks complaints until returned from appropriate staff. Conducts follow up on complaints not resolved to resident's satisfaction by meeting with service team or other individuals to attempt to negotiate mutually acceptable resolution. If resolution cannot be reached, establishes and chairs separate committee to review the complaint and make recommendations for resolution. Provides resident with committee decision and refers all complaints that cannot be resolved to Sunland Assistant Superintendent for review and further action if needed. Ensures that action is taken by the facility within specified timeframes and documents final disposition. This also includes receiving calls from residents with day-to-day questions and issues and addresses each on an individual basis. Prepares monthly graphs outlining total complaints received, percentage of residents satisfied with resolution and average number of days to respond to complaints. Prepares other related reports for upper-level management review or other related issues as directed by supervisor. Serves on various committees as directed by supervisor. Single point of accountability and contact for Disability Rights of Florida (DRF) issues and requests (i.e., follow-up on complaints, procurement of requested data, liaison with State Office legal for all DRF complaints, coordinating DRF visits, etc.). Coordinates monthly In-House Resident Government meetings to ensure each ward has a monthly meeting and that the Unit-wide meeting twice a month. Records and distributes minutes of the Unit-wide meeting to Resident Ward Representatives, Management Team and other appropriate staff. Tracks issues raised to ensure action is taken to address each issue. Makes recommendations for corrective action or systematic changes needed. Coordinates and facilitates activities that will increase welfare trust funds for residents at Sunland Center. This includes gathering items from community and other organizations for resident’s needs. Communicates with State Office Ombudsman concerning resident issues to ensure leadership remains up to date of facilities activities/incidents. Completes all required training. Maintain the approved Crisis Intervention and Prevention certification as required. Maintains timesheet, ensuring accuracy and submit timely in accordance with policy and procedure. Performs other related duties as required. Minimum Qualifications + Four years’ experience working directly with persons with disabilities. + A bachelor’s degree from an accredited college or university can substitute for years of experience. + Preferred but not required, licensure as a Registered Nurse or at least a bachelor's degree in social work or a human service-related field. Knowledge, Skills, And Abilities + Knowledge of the methods of data collection and analysis. + Knowledge of basic management principles and practices. + Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices. + Ability to organize data into logical format for presentation in reports, documents and other written materials. + Ability to conduct fact-finding research. + Ability to utilize problem-solving techniques. + Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities. + Ability to plan, organize and coordinate work assignments. + Ability to communicate effectively. + Ability to establish and maintain effective working relationships with others. Additional Information Profile Completion To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile. Retiree Notice If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date. Direct Deposit Program As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program. Background Screening Requirement It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency. Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies. Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9). All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application. Recruiting Contact: Lizzie Holland Human Resource Specialist Recruitment Manager Agency for Persons with Disabilities Sunland Center – Marianna 3700 Williams Drive Marianna, FL 32446 E-mail Lizzie.Holland@apdcares.org The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: MARIANNA, FL, US, 32446 MARIANNA, FL, US, 32447 MARIANNA, FL, US, 32448 Nearest Major Market:Panama City