Nursing Home Resident Ambassador

Richmond Center for Rehabilitation and Healthcare is currently seeking a full-time Resident Ambassador for our Skilled Nursing Facility located in Staten Island, NY. The ideal candidate will have excellent communication skills and a pleasant demeanor!

DUTIES:

Ensure rooms are clean and necessary equipment is present before a new resident is admitted.Discuss new residents with hospital liaisons to ensure preparedness.Meet new residents within 24 hours of admission to ensure a smooth, hassle-free move and provide a welcome basket.Complete a resident satisfaction survey within 24 hours of admission.Call or meet with residents' next of kin to inform them of the resident's arrival and answer any questions they may have.Coordinate between new residents and unit managers to ensure a quick evaluation upon arrival.Address all resident questions and concerns, and coordinate with the necessary department to resolve issues.Conduct daily rounds on every floor to address residents’ needs and concerns.Maintain a daily log of questions, concerns, and issues raised, along with any follow-up steps taken.Submit daily logs to the Facility Administrator.Complete a patient satisfaction survey a week prior to resident discharge.Assist residents in leaving Google reviews/Birdseye feedback.Call hospitalized residents and their families within 24-48 hours of hospitalization to check-in.Provide and coordinate tours for potential new residents and their loved ones.Be seen as the “go-to” person for all patient satisfaction needs by staff and residents.Help where needed, be a team player and assist in any problem area.

REQUIREMENTS:

Demonstrate passion, empathy, and enthusiasm for working with residents.Excellent problem-solving and critical thinking skills.Minimum high school diploma or equivalent.Excellent interpersonal and communication skills.Ability to multitask and stay focused despite frequent interruptions.Must be a self-motivator.Experience in long-term care (LTC) community relations policies is a plus.

About Us:

Richmond Center for Rehabilitation and Healthcare is a 372-bed rehabilitation and skilled nursing facility located in the borough of Staten Island. Our size enables a warm, nurturing environment, which allows each resident to maintain his/her individuality. Our staff is committed to ensuring the highest quality of life for all our residents, by maintaining each resident’s dignity and independence.