Resident District Manager
Elior North America
**The Role at a glance:**
We are looking to add an experienced, skilled resident district manager to our Lancer Hospitality team in Mystic, CT. As a resident district manager, you will have the opportunity to take direct responsibility for the operations of the dining service department in an assigned account.
+ Mystic Yacht Club - $650k annual with seasonal business April – October. 100% catering, no retail.
+ Mystic Seaport Museum - $1.5m annual. Open year round but highly seasonal April – October. Split 50/50 catering & retail. Has 3 small retail outlets; Greenman’s Landing – QSR, Spouters Tavern – Bar, & Propeller – Café
+ Wadawanuck Club - $500k annual private club. Has a small lunch restaurant and snack window, 2 nights a week of dinner service, and small amounts of catering. Seasonally open June – September.
Responsibilities:
Oversees all operations for each of the units. Must be a hands on working manager that can hire, train, and develop their team. Must have a flexible work schedule. Seasonality will have higher volume hours in summer and lower volume hours in off season. Has a Food Service Manager, Executive Chef, Sous Chef, and 2 Catering Sales Managers as direct reports. Needs to be equally strong in catering operations and retail operations. Needs strong financial understanding to manage 3 p&l’s, 3 budgets, and 3 forecasts.
**What you'll be doing:**
+ Actively supporting and applying all company and facility policies and procedures to ensure that customers and guests receive the highest quality of service.
+ Cultivating and maintaining business partnerships with clients by developing a broad knowledge and understanding of the client and their customer’s needs and expectations.
+ Planning and developing the unit’s operational budget and demonstrating an understanding of financial objectives for the unit.
+ Conducting audits and evaluating the facility’s performance in food production, menu and recipe standards, sanitation, uniforms, purchasing, cash systems, inventories, safety, payroll, human resources compliance, and record keeping.
+ Conducting training and assessing development needs of the management team and arranging necessary training, including for food production, customer service, cost management, and team building.
**What we're looking for:**
_Must-haves:_
+ At least five years’ experience coordinating food service operations.
+ Demonstrated ability to lead and guide teams.
+ Strong leadership and communication skills, both verbal and written.
_Nice-to-haves:_
+ ServSafe certification.
**Where you'll be working:**
TBD by recruiter.
**Our Benefits:**
+ Medical (FT Employees)
+ Dental
+ Vision
+ Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
+ Discount Program
+ Commuter Benefits (Parking and Transit)
+ EAP
+ 401k
+ Sick Time
+ Holiday Pay (9 paid holidays)
+ Tuition Reimbursement (FT Employees)
+ Paid Time Off
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