Bon Appetit Salary: 150,000-165,000 Other Forms of Compensation: Pay Grade: 16 Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job Summary The Resident District Manager is an experienced, strategic leader with proven management experience. You will participate on a team and provide overall planning, direction, evaluation and control to assigned operations in order to achieve business and financial goals. This role will manage a large multi-unit corporate dining account. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to feed the campus community. POSITION OBJECTIVES: In the performance of their respective tasks and duties all employees are expected to conform to the following: Manages a large account within a region to ensure guest and client satisfaction Establishes and maintains effective customer/client and internal rapport Ensures compliance with government and agency standards Ensures profitability of the account Promotes talent development Participates in client negotiations Major Duties MAJOR DUTIES/FUNCTIONS/TASKS: Customer Relations Maintains and supports client satisfaction at a level that ensures account retention. Administers require client/customer surveys (and other feedback instruments) and responds in a timely and effective manner. Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients. Promotes client awareness of program alternatives and the availability of corporate resources. Monitors and ensures compliance with the provisions of client contracts and KPI’s. Assist in customizing programs to meet each locations unique needs as required. Monitors client communications effectiveness. People Management Responsible for productivity and staffing that is appropriate to the account. Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels. Responsible for determining and maintaining staffing baseline levels. Responsible for selection of management personnel, as required. Encourages employee creativity and innovation. Provides recognition for employee when programs are implemented with success. Responsible for compliance with all human resource policies and procedures by all employees within the account. In conjunction with human resources the RDM develops the training plan for management employees and ensures its successful implementation. Responsible for preparation and implementation of specific development and training specific plans for district and key minority/high potential management personnel. Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. Coaches and counsels managers as needed; provides continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth. Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies. Maintains weekly ops meetings with Core team and weekly 1:1 with respective Core team members. Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents. Operations Maintains an awareness of the competition and market conditions internal and external to the accounts and districts. Evaluate and justify supplies, equipment and purchases as needed. Plan, organize, direct, coordinate and supervise functions and activities of the department Establish work standards and work flow. Establish and implement policies and procedures for departmental operations. Demonstrates and promotes corporate culture, values and management philosophy. Demonstrates a proactive and enthusiastic attitude in striving for and meeting all business goals and objective. Recognizes the importance of effective leadership in meeting and targets set forth in the region's performance plan. Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees. Promotes teamwork within the region. Represents the corporation professionally and ethically. Interfaces proactively with all support departments to obtain best results for all concerned. Leads by example. Efficiency Enhancement & Innovation Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation. Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement. Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry. Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience. Achieve Budget/Financial Responsibilities Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies. Develops financial forecasts and balances programs and resources for account. Responsible for attainment of financial goals for the account. Responsible for accuracy and timeliness of financial data and statistics. Reviews and analyzes financial statements, weekly operating reports and other financial results. Note: Job duties are subject to change as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree and minimum of five (5) years of management experience, preferably in food service preferably in a similar high education institute. Is well-versed in all aspects of foodservice management with a proven track record of success. Expertise in high-end catering preferred. Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills Champions the inclusion mindset, and is proactive, positive, professional, and resilient Excellent computer skills and proficiency with Microsoft Office suite and POS software Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA. Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Associates at Bon Appetit are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_BAMCO.pdf) for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace. Req ID: 1392981 Bon Appetit BRYAN GONI