Cisco is seeking a Resident Engineer to join our Cisco CX organization to support a major WEB customer in the Seattle Area. You will be providing on-site consultation, technical leadership, and direction, for the customer as well as the Cisco Teams supporting high visibility issues on Spitfire / CATALYST 8000 & NCS5500, SW defects found in pre-production testing, as well as critical impacting issues found in the customer's production network. Additionally, you will support MSFT SONiC, IOS-XR products, NCS1K, IOS-XE / NEXUS 3000 & 9000 working closely with our Operations Managers, Code Developers / BU primes, Network Consulting Engineers, to ensure a quick turnaround on very complex issues. You will also provide leadership, direction, and oversight for High Touch Engineers, partnering with them to provide timely resolution to SEV 1 and SEV 2 cases. Maintaining close relationships with the Customer Network Operations Engineers as well as the “network owners” establishing yourself as a trusted partner.
In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader. Additional responsibilities of the role:
Who You'll Work With; Cisco's CX Organization. As mentioned above, you will work very closely with Service Delivery Managers, Sales Engineers, Software Validation teams, High Touch Operations Managers and SW Developers & Engineers as well as the Service Delivery Executive (SDE) aligned to this WEB customer engagement. This is a customer facing role in the purist sense, you will establish and maintain close relationships and earn the customer’s trust.
Who You Are; First and foremost you enjoy troubleshooting and solving problems, being out front and leading, as well as collaborating with the Services Delivery Manager, Cisco Architects, Engineering, and the Customer on an ongoing basis. You also possess an in-depth knowledge of IOS-XR OS products, Specifically the Spitfire, Catalyst 8000, NCS5500, as well as MSFT SONiC . You also work independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. The business impact of this role is major, it is key to our customers view of Cisco, maintaining and strengthening our trusted partner status.
Minimum Qualifications: Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 10-15 years related experience. Deep knowledge of Data Center infrastructure systems, network environments. Ability to analyze, consult on large hyperscale networks. Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments. Able to isolate and resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction. Detailed working knowledge of most of the following: IOS-XR, Open AI packet flow and infrastructure requirements, MSFT SONiC. Also, BGP, ISIS, MPLS, Segment Routing, NCS5500 Fretta, CATALYST 8000 / Spitfire, NCS1K, and NEXUS 3000 & 9000
Certifications and desired skills: CCIE RS, DC, SP Excellent communication, leadership, and soft skills Technical Presentation Skills / Engineer & Executive level communications. Strong knowledge in software and features, examples include: MPLS (L2/L3 VPN) and MPLS-TE, BGP, ISIS, OSPF, inter-as, BNG, carrier Ethernet, Qos, Ipv6, Vxlan/EVPN and Segment Routing In-depth knowledge of network management, network availability & capacity planning Experience with Scripting, Python, and/or Linux is a plus. Strong technical account management skills with 5+ years of experience in Professional/Consulting Services or high-level support Ability to Identify and share opportunities, winning use cases, and relevant strategies to our CX teams and Sales teams.
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