Responsibilities Related Companies is seeking a dynamic and dedicated Resident Manager to join our team at Riverwalk Landing Luxury Condo/Rental property in Roosevelt Island! As a Resident Manager, you will play a crucial role in maintaining the highest standards of luxury living for our residents. This is an exceptional opportunity for a talented individual who thrives in a fast-paced environment and is passionate about delivering unparalleled service. Building Information: Riverwalk Landing is a riverfront condominium nestled along the East River at the heart of Roosevelt Island’s “downtown” strip and offers unparalleled convenience to Manhattan. Its prime location puts the best of New York City at your fingertips, with proximity to the multiple transportation outlets; Roosevelt Island Tram, the F train entrance and Ferry Station all at your doorstep. Stunning views of the Manhattan Skyline and River are experienced at this remarkable condominium community. Key Responsibilities: Oversee the day-to-day operations, ensuring a seamless living experience for residents. Act as the primary point of contact for residents, addressing inquiries, requests, and concerns with professionalism and efficiency. Coordinate and supervise maintenance, repair, and cleaning services to uphold the property's pristine condition and appearance. Manage vendor relationships and procurement processes to ensure quality service delivery and cost-effectiveness. Enforce community policies and regulations, fostering a safe, secure, and harmonious living environment. Conduct regular inspections of the property to identify maintenance needs, safety hazards, and opportunities for improvement. Collaborate with property management and leasing teams to support leasing efforts and resident retention initiatives. Maintain accurate records, including maintenance logs, incident reports, and resident communications. Staff Supervision: Responsible for the direction and supervision of the maintenance employees. Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment Opportunity requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee. Building Operations: Responsible for all maintenance and repairs at the development. Assures that a responsible staff member is available to respond to emergency calls at all times. Maintenance of Common Areas: Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times. Schedules routine janitorial tasks to ensure that the above is consistently maintained. Purchase Order System: Follows purchase order instructions established by the district/regional office. External Maintenance Services: Solicits, reviews and recommends third-party contracts when so directed by the District Manager or designee. Guest Authorization Protocol: Ensures that concierge staff complies with the designated, authorized steps to register guest/key authorizations on the Yardi system Compensation: $90,000 - $100,000 + Discretionary Bonus + On-Site Occupancy (2 bedroom, 2 bathroom) Benefits: Local 32BJ Union Benefits #LI-NG1 #RMC #LUXNYFL Qualifications 5+ years of recent hands-on experience in the property management industry with a focus on luxury condos/rentals residential buildings 3+ years of supervisory experience Facilities/Operations experience with strong working knowledge of building systems Proficiently skilled in plumbing, electrical, mechanical, and basic construction Experience managing a Tenant Amenity Space Comprehensive knowledge of industry software systems; Gas Boilers, Sprinker Systems, Compressor systems, is a huge plus Ability to effectively communicate with all levels of management; internally and externally Overview Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher. At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience. 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