Job Overview: 

 

The Resident Relations Associate supports the Sr. Community Manager by providing exceptional, responsive service to every resident or guest they encounter. This role is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, from going over the architectural process, discuss violations or handle their transponder/FOB requests.

 

The role is customer focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security etc.) daily to enhance the lifestyle of every resident.

In addition, this role is crucial to handle the administrative tasks associated with the day-to-day operations with the resident inquiries. This position requires skilled representation (verbal, written, visual) always, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management.

 

Compensation: $21.00-23.25

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities:  

 

Servicing the residents at the service window and phone calls. Identifies and clarifies residents expressed and unexpressed needs, answers question and ​gives direction and instructions in a professional helpful manner. Answers the phone and assists/provides closure to the resident – informing the rest of the staffing team on the outcome, updating connect, etc. 360 Communication Office filing. Monitor all property access points (gates, garages, doors, pool) through the operation of Closed-circuit Television, where applicable. Complies with service expectations and company standards as well as policies and procedures.  Assist/handle data entry for violations or architectural matters. Further, working with residents on those matters. Attends and participates in designated meetings or functions as required by the Community Manager or the Board of Directors. Administers and understands the access control program, which includes the issuance of FOBS/property access cards/transponders/E-Passes & Mobile Credentials and updates tracking software. Informs all vendors of building rules and regulations, working with the FC and CM on work orders and building needs. Handles weekly misc. cash income report for checks received (FOBs, transponders, facility rentals, etc.). Assists with move-in for new residents. Pulling move in report, sending out welcome information and architectural requirements if applicable. Assures all visitors are registered and authorized by homeowner to be on property. Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect. Maintains complete knowledge and complies with the HOA’s policies and procedures. Maintains freshly organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby. Demonstrates consistent effective written, verbal and listening communication skills. Demonstrates problem-solving abilities independently and responsibly. Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors. Able to work independently and as a team and prioritize daily workload efficiently and professionally. Receptive to receiving constructive feedback regarding personal performance for professional development. Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays. Provided assistance to CM when needed for event related items, check in, pcard reconciliation, etc.

 

Skills & Qualifications: 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Proficient in English (written and verbal) Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian) General math skills.

 

Education & Experience: 

High school diploma or equivalency required. College level courses in business or hospitality are preferred. 

Physical Demands & Work Environment: 

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces. Must be able to lift up to 25 pounds. Must be able to sit and stand for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to actively talk and listen to clients, vendors, co-workers and supervisors. Full time position where schedule may change based on business needs and may include weekends, evenings, and holidays. Overtime may be required from time to time, based on business needs and as approved by supervisor.  Consistent and regular attendance required.

Work Environment:

The work environment characteristics are office conditions at an onsite community. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is full time. The work schedule of this position will require from time-to-time, hours over 8 in a day and 40 in a week, evening meetings, possibly periodic events may be needed and subject to change based on business needs. Consistent and regular attendance required.

 

 Supervisory Responsibilities: 

N/A

 Tools & Equipment Used: 

General Office Equipment  Valid California Driver’s License and State Mandated Vehicle Insurance

 Travel: 

N/A

 

What We Offer:

 

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

 

Disclaimer: 

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.