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The position: The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performances a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.
Responsibilities Oversee all aspects of the resident experienceOffer a professional, yet friendly, atmosphere in the leasing officeMaintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfactionContact and follow up on renewals, new residents, and work ordersAnswer and handle incoming issues from current residents always offering excellent serviceCreate a renewal program to optimize leas renewals and decrease resident turnoverCreate ideas for marketing and events and assist in successful execution of these eventsPlan fun activities for residentsDevelop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community ManagerMust be available for after hours for resident relations and other activitiesPerform other duties and projects as assigned by manager Qualifications
Education & Experience:
High school GED; or one to three years of related experiencePossess knowledge of property operations, marketing principles and practicesKnowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniquesKnowledge of business and management principles involved in strategic planning, resource allocation, human resources management, leadership techniques, planning and organization, and coordinator of people and resourcesBasic computer skills, Microsoft Office Suite, Google Suite, Industry Specific SoftwarePhysical Requirements:
May be required to sit or stand for extended periods of timeMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 15 poundsMust be able to operate a computer, keyboard, mouse and other office equipmentWork Environment:
This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.The office is an open setting which may include bright lights, constant noises and distractions. Company InformationJoin RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.
CompensationThe pay: The anticipated pay range for this opportunity is $22-$27.26 an hour plus monthly bonuses and competitive benefits package
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