Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. As a Resident Services Coordinator with Bell Partners, you will have multiple responsibilities, including maintaining resident satisfaction, package handling, booking guest suites, and renewal processes. This position will professionally greet residents, always maintain a friendly demeanor, and maintain professional relationships with guests. What we can offer you: + Opportunities for career growth + Total rewards benefits package + Family health insurance, 401(k) match, Vacation, Personal Days, and Sick time + Customized training programs + Associate referral bonus plan + Diverse, equitable, and inclusive work environment + A culture that empowers you to make a difference What you’ll do to make a difference: + Provide excellent service to all residents, prospects, and visitors to the community + Respond to residential complaints and concerns in a timely and professional manner + Direct residents to proper resources + Provide personalized services for our residents to give an insider view of the community (assistance with transportation, city tours, restaurant reservations, etc.) + Share ideas for improving resident satisfaction with the Resident Manager + Book guest suites and ensure guest suite is ready for visitors + Be responsible for the entire renewal process and generate monthly status reports for the Resident Manager + Follow Fair Housing Standards in all matters when working with prospects and residents + Follow up with residents throughout their lease terms and coordinate the renewal process for each lease + Regular attendance and punctuality What you bring to our team: + Demonstration of Bell Core Values + High school diploma or equivalent required + 2+ years of experience in Customer Service + 2+ years of multi-family or Hospitality experience + Exceptional customer service skills and a professional image + Excellent oral and written communication skills + Superior interpersonal skills and the ability to work on a team + Organization and time management skills + Ability to stand for an 8-hour shift, and work nights and weekends Physical requirements of the job: + Walking, bending, reaching, climbing, and lifting to 30 lbs. + Ability to work with mechanical and electrical equipment, as well as hazardous materials + Must be comfortable with heights and moving heavy objects About Bell Partners Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Apply today! Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.