OVERVIEW Drueding Center, located at 4th and Master Street in Philadelphia, partners with families experiencing homelessness to support them to build skills to heal from trauma, restore hope, and end the cycle of homelessness through a trauma informed and housing first approach. This work is accomplished through three interrelated departments – Residential Services, Community Services and Child Care. Drueding Center’s Residential Services department supports families living in our transitional housing program through intensive case management, supportive counseling, life skills workshops, and an on-site food pantry. SUMMARY OF JOB In keeping with Drueding Center’s core principles of healing from trauma, restoring hope and rapidly ending homelessness, this position provides trauma informed services and is responsible for ensuring the physical safety of the families and staff. Provides supervision to, and coordination of, the Residential Aide Team. Serves as working supervisor, primarily covering the 7:00 am – 3:00 pm Monday – Friday RA shift. Provides a warm welcome to all families, staff and visitors. Triages emergencies that arise during assigned shifts. CONNECTING TO MISSION: Drueding Center continues the legacy of the Sisters of the Redeemer and embodies the mission of Redeemer Health, to care, comfort, and heal by providing trauma informed services to the most vulnerable among us, families who are or have experienced homelessness. RECRUITMENT REQUIREMENTS · High School Diploma/GED required; Associates Degree preferred · Minimum 1 year Human Services experience · Minimum 6 months supervisory experience · Excellent written and verbal communication skills · Ability to remain calm and levelheaded in crisis situations · Demonstrated competency in basic computer skills, and operating telephone and paging systems