Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

0

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

0

Cost Center:

71000 - 0669 Orchard St.

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:  

1. ​​​Assist with the client admission process by completing all required documentation accurately, as required.  Searches clients and their belongings for contraband upon admission and as required.  

2. Serve as a residential counselor using recovery-oriented principles for specified number of residents as directed. Works as part of a team to create a safe therapeutic milieu by fostering a culture of recovery.  

3. ​Implements treatment plans; interventions and properly document using progress/service notes.  

​4. Work with clients to assist with activities of daily living (ADL’s) which may personal hygiene and self-care skills, laundry, money management and budgeting, symptom management, relapse prevention, use of public transportation, problem solving and conflict resolution, and other interventions as necessary.  

​5. Ensures healthy menu planning, food shopping, and meal preparation through coordination and assistance. MYR is excluded from this responsibility.  

6. ​Monitor clients’ medication, refills, documentation of medications and changes, assist with attending appointments, and safe storage. MYR is excluded from this responsibility.  

7. ​Work with clients to maintain the residence on a daily basis including chores, bedroom upkeep, yard and other light housekeeping duties.  

8. ​May be required to provide physical assistance, close supervision and other such duties. MYR is excluded from this responsibility.  

9. ​All programs require the transport of clients in a personal vehicle or a company vehicle (if provided by the program) except: Passages, MYR, Urgent Care, Detox & TSS  

10. ​Maintain and comply with regulations as applicable for DMH, HUD, BSAS and DPH such as MAP Certification, Human Rights, Dual Diagnosis, Infection Control, Vital Signs, workplace violence certification, CPR, First Aid, annual compliance training and other CHL required trainings.  All certifications must be completed within five months after starting employment  

11. ​Assist individuals with intervention work as outlined in their treatment plans.  

12. ​Lead skill development and/or other group(s) as assigned.  

13. ​Redirect clients as needed in order to provide a safe atmosphere/environment.  

14. ​Provide crisis intervention and support. Monitor client location and condition per program regulations.​​​  

15. ​Performs program cleaning, including laundry, clerical work and/or organizing program supplies as assigned.  

​16. Notify supervisor of any identified problem or deficiency in the program.  

17. ​Review resident records, medication logs and treatment plans for completeness and accuracy as assigned. 

​18. Answers telephone in a professional manner while documenting all relevant information.

  

Specialty Responsibilities:  

MYR:  

1. Monitor clients that “elope” from the program.  

Relief:   

1. Relief counselor serve as a temporary residential counselor as requested by supervisor  

Flexible Substitute Worker:   

1. An employee that is available to work covering shifts in any program  

2. Hours range from 0-40 hours per week with no regular schedule or set number of hours per week  

3. Provide a flexible consistent pool of employees that provide coverage when permanent employees take their leave time or when a position is temporarily vacant.

Awake Overnight:  

1. Monitor and document medication as needed.   

2. Prepare daily log entries, incident reports and other necessary paperwork.   

3. Conduct fire drills as requested and document results.   

 

Standard Staffing Level Responsibilities:   

1. Complies with established departmental policies, procedures, and objectives. 

2. Attends variety of meetings, conferences, seminars as required or directed. 

3. Demonstrates use of Quality Improvement in daily operations. 

4. Complies with all health and safety regulations and requirements. 

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 

6. Maintains, regular, reliable, and predictable attendance. 

7. Performs other similar and related duties as required or directed. 

All responsibilities are essential job functions. 

II. Position Qualifications: 

License/Certification/Education: 

Required: 

1. Minimum of a high school diploma/GED/HiSet. 

2. Satisfactory CORI background check. 

Preferred: 

1. Associate’s Degree. 

2. Certification in addiction counseling  

​3. Must have a current valid US-issued driver’s license and a registered, inspected and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company vehicle.] except those working in Passages, MYR, Urgent Care, Detox, TSS, and CSS. 

Experience/Skills: 

Required: 

1. Understanding of Addiction and Recovery 

2. ​Demonstrate person centered strength-based communication and relationship with Persons.   

​3. Demonstrate effective communication with staff, peers and other professionals.   

4. ​Ability to observe, document, teach and respond to mental and physical health as well as other needs of clients such as community living skills  

 

 

Preferred: 

1. Previous human service experience. 

2. 2 years’ experience in the substance abuse field. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. 

 

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. 

 

III.  Physical Demands and Environmental Conditions: 

Work is considered medium. May be required to lift up to 10 lbs frequently and up to 20 lbs occasionally. Work is indoors in a patient-facing environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.