Resource Innovations is seeking a Residential Energy Auditor in Indiana to support our Inflation Reduction Act Program field delivery across the Midwest. As an early key hire in this role, you will be responsible for delivering high-quality in-home energy audits and ensuring quality control for our HOMES and HEAR programs. You are a customer-focused technician proficient in BPI standards and related certifications who will be conducting comprehensive in-home energy audits with a focus on income-based program participants and collaboration with contractor networks. Your oversight will extend to residential weatherization, HVAC, and water heating installation inspections, as you review QA/QC findings to ensure program integrity. Working with partners to identify and implement effective solutions based on audit findings and client feedback will be key to your success. Additionally, you will collaborate cross-functionally with various teams to enhance the effectiveness and efficiency of Resource Innovations’ program solutions.

The ideal candidate will bring proven experience in energy auditing, building science, or related fields, along with established relationships within housing, rebate/incentive programs, and community development. Strong leadership skills, a focus on team building and customer service, and knowledge of relevant standards and practices, particularly BPI certifications, are essential. Excellent communication and problem-solving abilities will set you apart.

At Resource Innovations, you will play a pivotal role in shaping our energy audit services while making a meaningful impact on community energy efficiency. If you’re ready to take the next step in your career and help us deliver best-in-class program solutions, we want to hear from you!

Resource Innovations is a woman-owned, community-focused energy efficiency consultancy, delivers strategic energy optimization products and services to utilities, communities, and businesses across North America. With deep roots in energy efficiency program design and implementation, Resource Innovations is leading the industry with innovative program solutions, working with community organizations toward a collaborative clean energy economy. Our passionate and diverse team is transforming the model of resource efficiency and creating sustainable impacts that benefit us all. As a result, our growing firm was honored as the 15th fastest-growing private company in America, based on Inc. magazine's annual Inc. 500 list.

Duties and Responsibilities:

Define SOP for the Field Service team from Energy Audits to QA/QC. Recruit and train a team of BPI trained Energy Auditors Manages and implements the field and internal verification process across multiple programs and clients including the selection and review of assignments, track performance against metrics, and ensures all necessary forms and materials are completed    May also conduct onsite inspections, writes inspection reports, and provides solutions to remedy failed inspections across the teams Develops and implements Energy audit protocols, QA/QC requirements and implementation plans    Provides education, training, and coaching to trade allies to minimize failed inspections, mitigate faulty workmanship, and remedy failures when they occur    Conducts field inspections as well as oversees a staff conducting field inspections, and effectively manages trade allies    Reviews program QC findings, reports and remedies inaccuracies    Leverages best practices and continuous improvement plans to implement long term solutions in partnership with the client and Resource Innovations’ Program Managers    Identifies root cause analyses and makes recommendations as required for client facing reports    Generates weekly, monthly, and ad hoc reports to audit, monitor and measure performance and relevant metrics    Manages team to ensure contract compliance in forecasting requirements and key performance indicators    Conducts internal and external trainings to include webinars, tutorials and conference calls on relevant business processes and standards    Manages the process of regularly reviewing and updating critical program documentation including field verification guides and forms, processing manuals, policy and procedure manuals.    Keeps up to date on industry trends and insights with regards to policy and procedure manuals to ensure program materials are most relevant    Works as part of a cross functional team that includes program operations, IT, Marketing, and Customer Service/Processing    Meets with contractor management, customer Service and Processing lead regularly to ensure best practices and continuous improvement initiatives are aligned and implemented effectively    Conducts scheduled and unscheduled reviews of the application process to determine where improvements can be made  Other duties as assigned