Scope of Position\n

The Houseperson is responsible for maintaining a superior clean and well-stocked area and in all tasks assigned. He/She is responsible for maintaining cleanliness of all Residential corridors and public areas and assisting within Residential units when required.

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Houseperson

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The houseperson is responsible for the overall aesthetic cleanliness of the residential common areas and to support the residential department to ensure the residents and guests’ satisfaction including initiating contact with the Residents entering the residences or hotel and creating a delightful arrival and departure experience. 

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Department Job Functions:

\n\nProvide excellent service consistent with the property’s core service standards and brand attributes\nMeet the demands of a fast-paced environment by using good judgment and the ability to multi-task, ability to think clearly, quickly, maintains concentration and makes concise decisions \nThe ability to focus and pay attention to detail\nProactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment\nPerform all duties as deemed necessary for the success of the department\nBe knowledgeable of Department Residences and Hotel goals\nMaintain complete knowledge and comply with all residential and hotel departmental policies and procedures.\nPractice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance\nMaintain complete knowledge of and comply with all departmental policies, procedures, and standards\nProactively seek to provide refined luxury service ensuring guest satisfaction\nBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately      \nBe knowledgeable of Hotel information to answer guest inquiries \nServe as ambassadors of the property by being the first point of guest contact\nAbility to focus attention on guest needs, remaining calm and courteous.\nMaintain positive guest relations at all times\nAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day\nAn ability to understand the Residents’ inquiries and provide responses\nAn ability to maintain the confidentiality of all Residential guest information and pertinent hotel data.\nAccommodate all Residents requests expediently and courteously.  Follow up with designated Residential or hotel personnel to ensure completion of request. \nOwn all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction\nDocument residents’ requests for Concierge or Valet assistance.\nMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nEnsure Hotel property and equipment is properly used and maintained.\nIdentify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations\nProtect and utilize Hotel assets in a responsible and professional manner\nParticipate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.\nMaintain knowledge of:\n\nScheduled daily activities\nDaily arrivals/departures\nHours of operation for each outlet\nFeatures and services provided by the Hotel and Residences\n\n\nResidential Corridor and Public area cleanliness and tidiness\nCover all areas assigned to and ensures that the Residences cleanliness standards are maintained in all areas of responsibility\nMaintain the general upkeep of assigned section of Residential floors and public areas\nOperate all floor maintenance equipment efficiently\nVacuum, spot clean / shampoo of carpets  \nRecognize and report all missing, damaged or sub-standard furniture, fixtures and equipment\nResponsible for all furniture moving, wall washing, drapes up and down, delivery of any residential requests, shampooing, buffing and spot cleaning, interior window and mirror cleaning and high dusting\nMaintain the cleanliness of residential foyers and corridors by performing wall washing, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures\nPerform general cleaning as scheduled\nKeep emergency stairwells and service landings in order and remove excessive soiled linen or garbage\nMove and remove furniture in residential related areas as well as office space\nAssist the Residential desk team with any package or food deliveries or assist with fulfilling any residential requests\nEscort any residential guests when necessary.\nFulfil any residential guests’ request e.g. laundry pick-up and any other requests.\nSupports Residential room attendant in maintaining correct supplies and pars in closets and delivery of these supplies to the floors if needed.\nRemove all garbage from service landings and general wall washing and cleanliness of all service landings.\nMaintain the cleanliness of all service elevators including shampooing of any carpets, high dusting and mirror cleaning. Polish and wipe down all metal services.\nMaintain the cleanliness of foyers and corridors by performing wall washing, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures.\nMaintain vacuum cleaners and other equipment by cleaning up, changing bags and belts regularly.\nAssist in all deliveries, including but not limited to, incoming and outgoing packages (UPS, Fedex, DHL, etc.) and dry cleaning \nAssist in miscellaneous errands as needed \nAssist with contractor escorts as needed \nAssist in shoe shine requests\n

Requirements: Mandatory

\n\nProfessional appearance and demeanor\nTwo years previous experience as a houseperson within a hotel or public/office building\nStrong written and verbal communication skills in the English language\nTeam Oriented\nPossess a pleasant and outgoing personality.\nAttention to Detail\nMulti task in various situations\nThe ability to work well in a team environment\nPerform job functions with attention to detail, speed, and accuracy\nExcellent time management and organizational skills\nFlexibility (multiple projects/frequent interruptions)\nBe a clear thinker, remaining calm and resolving problems using good judgment\nFollow directions thoroughly\nUnderstand guest service needs\nWork cohesively with co-workers as part of a team\nWork with minimal supervision\nMaintain confidentiality of guest information and pertinent hotel data\nAbility to work varied shifts, including weekends and holidays \nAble to lift up to 50 - 100 lbs \nAble to stand for extended periods of time\n\n

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

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It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.