Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Residential Manager

SUMMARY

The Residential Manager is responsible for overseeing the day to day operations of the Residences. This includes but is not limited to owner communications, budget management, owner services and the general care of the residences, grounds and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. This position focuses on delivering flawless service to all owners and their guests by supporting the Residential Concierge team.

ESSENTIAL FUNCTIONS

Upholds all hotel operational standards that align with the brand business strategy and executionWorks collaboratively to adhere to work processes and systems in place to support the execution of the residential onsite operationServes as a liaison to Association shared services Directors (ie Housekeeping, engineering, security, human resources and accounting)Supports the facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior careEducates all hotel associates on property about Residences through regular communication and training and supports the Residences recognition programProvides input and planning on an ongoing basis to address business needs and maintains operational service standardsEnsures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.Educates owners on services provided (ie basic and ala carte such as preventative maintenance)Supports the onboarding of new owners and move-in processExecutes the quarterly Residences newsletter: At HomeManages all onsite outreach related to owner communications and special eventsDevelops relationships and recognizes preferences for each owner based on needs and desires of that ownerImplements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protectionMaintains complete knowledge of and complies with all hotel and residence policies and proceduresTraining and support of the Residential Liaison TeamServices residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other hotels in the portfolioProcesses invoices and reviews financial management reportsWorks closely with outside vendors, contractors and engineering during owner renovations or maintenance work and builds trust and relationships to ensure a smooth processAssists with executing preventative maintenance plans and ongoing status communicationsAssists with preparing residences for inspections and closingsWorks on house account billing, RMA billing and ala carte servicesReviews with Director of Residences the financial reporting and provides input in identifying budget variances and addresses accordinglyImplements invoice processing, coding and approvals for residential billingHelps drive the annual budget process as a key deliverable ready to present to board and to gain approval.Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team

QUALIFICATIONS

College DegreeProperty Management License/Certification preferred: CMCA or CAI M-100Previous managerial experience with luxury residential or luxury hotel industry preferredFamiliarization with rental management programs as it relates to SEC regulations preferredPast experience managing a variety of outside vendors such as contractors and interior designers preferred

PHYSICAL REQUIREMENTS

Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 30 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

The pay scale* for Residential Manager is $63,200.00 to $79,000.00.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.