**Overview:** Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** + Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. + Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution. + Promote the Bank’s image in the marketplace through participation in various community events. + Assist in the coordination and presentation of marketing materials. + Respond to customer inquiries and complaints. + Participate in weekly management support team meetings and follow up on any issues that need to be addressed. + Keep abreast of changes and trends related to responsibilities of Loan Counselors. + Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope of Responsibilities:** This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. **Education and Experience Required:** Bachelor’s degree and 3 years Residential Mortgage experience, OR in lieu of a degree, A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience 2 years supervisory experience General knowledge of personal computers and software. **Education and Experience Preferred:** Excellent oral and written communication skills. Ability to interact with all levels of personnel. Strong interpersonal ability. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ - $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Clanton, Alabama, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.