RESIDENTIAL OPERATIONS MANAGER Date: Dec 15, 2024 Req ID: 42666 Location: Conway, AR, US, 72032 Category: AR DEPT OF HUMAN SERVICES Anticipated Starting Salary: $32,404.94 Position Number: 22097275 County: Faulkner Posting End Date: 12/27/2024 Anticipated Starting Salary: $32,404.94 DDS Hiring Manager: Jennifer Ethridge Location: Conway Human Development Center. (These positions are for HTT, SLT, IAT, ITT and TCT) The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information Class Code: M004C Grade: GS05 FLSA Status: EXEMPT Salary Range: $32,405.00 - $51,686.00 Summary The Residential Operations Manager is responsible for directing the operations of various support service programs in a state-operated facility. This position is governed by state and federal laws and agency policy. Functions Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, providing interpretation of laws and policies in the absence of precedents to resolve issues and achieve implementation of project goals and objectives. Develops and monitors programs and services implemented by support services to ensure compliance with federal regulations. Develops and interprets policies and regulations to meet program needs and objectives. Conducts investigations of complaints and allegations of abuse and/or neglect, review center administrative problems, and prepares report of action recommended to superintendent. Reviews and monitors classrooms, living units, and records to assure compliance with state and federal regulations. Develops and monitors staff, material, and equipment needs for programs managed to contribute to the formulation and justification of budgetary requests. Represents the agency at community and group meetings, hearings and seminars. Provides technical assistance to support staff and parents regarding agency operations and programs. Performs other duties as assigned. Dimensions Knowledge, Skills and Abilities Knowledge of state and federal laws and regulations governing related social service programs. Knowledge of the principles and practices of organizational and human resources management. Knowledge of supervisory practices and procedures. Ability to assess impact and effectiveness of programs and services and recommend remedial action. Ability to conduct on-site inspections to determine compliance with applicable state and federal laws, rules, regulations, and guidelines. Ability to interpret state and federal laws, rules, regulations, and guidelines governing programs and services. Ability to research and review information and submit findings in written and verbal reports. Minimum Qualifications The formal education equivalent of an associate’s degree in office administration, business management, facility maintenance or a related field; plus three years of experience in social service support programs, facility operations or a related field, including two years in a supervisory capacity. Licenses The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market:Little Rock