Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally. SUMMARY The Inn Residences at Montage Big Sky is a luxury, shared ¼ deeded interest ownership property. The property consists of thirty-two Residences, ranging in size from three to four bedrooms, and services 128 Residential Owners at The Inn. The Residential Reservations Manager, The Inn Residences, will be responsible for The Inn Residential reservations process and owner servicing needs . The functions of this position are in accordance with the fractional and association management agreements and must fulfill all obligations set forth in the association governing documents, hotel operating agreement and operational standards. The Residential Reservations Manager , The Inn Residences, reports directly to the Director of Residence ESSENTIAL FUNCTIONS + Ensures compliance with The Inn governing documents, reservations policies, and procedures. + Manages The Inn Residential Owner calendar of assigned weeks and Open Use periods. + Manages the inventory of weeks owners are not using, by placing this inventory in the hotel rental program, if applicable. + Manages the Inn Owner-to-Owner exchange program. Contacts owners who are interested in looking for alternative weeks and facilitates the trading process between owners. + Manages the Open Use reservation process, ensuring adherence to the reservation policies and procedures. + Assists with Residential Owners’ requests; pre-arrival concierge services, in-Residence needs and assists with reservations at other hotels in the portfolio. + Assists with onboarding of new Inn Residential Owners and move-in/move-out process, including rental management agreement coordination. + Facilitates the management of the Owner Relations portal, ensuring all information is current. + Develops relationships and recognizes preferences based on the needs and desires of each Inn Residential Owner and their family. + Supports rental and house account statement production as well as the management of the rental reserve accounts. Audits owner rental income statements + Supports developer and resale escrow activity including completing all Project Information Forms and Lender Questionnaires + Manages blocking of residences in property management system, ensuring all reservations for owners and hotel guests are accurate, ensuring efficiency for hotel operations and availability for hotel rentals + Manages owner storage inventory + Where applicable, tracks and audits third-party rental agency occupancy and marketing initiatives. + Attends and supports HOA meetings as needed + Ability to perform other duties as required QUALIFICATIONS + Previous experience in luxury residential operations or luxury hotel operations. + Experience making and managing reservations, preferably owner exchange program and inventory management. + Experience with Property Management systems such as Opera and Alice is preferred + Experience in a fractional or shared ownership project is preferred. + Familiarity with rental management programs as it relates to SEC regulations preferred. + Excellent interpersonal and communication skills. + Exceptional organizational and problem-solving abilities. + Exceptional level of detail, ensuring all reservations are accurate + Ability to work in a fast-paced, high-end hospitality environment. PHYSICAL REQUIREMENTS Must be able to sit at a desk for at least 5 hours per day. Must be able to stand and exert well-paced mobility for up to 3 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perceptions. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone and other office equipment as needed. Candidate must be flexible in work schedule including weekends to meet the needs of the property. Working some holidays will be expected. Travel to the property can be expected approximately once per quarter. The pay scale for this role is from $55,000.00 to $62,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.