Job Title

Residential Sales Development Specialist

Position Overview

Shaw Industries is hiring a Sales Development Specialist. As a Sales Development Specialist, you will contribute to sales growth by partnering with Territory Managers to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the territory manager to increase customer-facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers.

As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, go to market strategies, and customer service for your assigned geographic territory. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on RVP's direction and selling strategy.

Primary Responsibilities:

Sales Support Responsibilities:

Assist Account Manager in maintaining SFDC and other systems in the following areas: Projects/Opportunities, Quotes, and Originate price quotes as directed by Territory Manager

Serve as back-up to Account Managers when on leave, vacation, or on an “as needed” basis.

Maintaining excellence by managing pricing, freight, product inquiries, and selling opportunities.

SFDC Maintenance

Claims Management

Replacement Product Recommendation

Serve as a direct contact for High-Level Escalation needs directed from the Residential Sales Team. These could be presented through a variety of communication channels including Email to Case, Phone, SMS/Text, and Chat.

 If inventory options are not available find alternative solutions and offer them to our customers and/or Sales teams. Pursue to find solutions.

Proactively review pending orders and specific sales requests across the region to ensure excellent customer service and great customer experience.

Scrutinize the active order environment to identify problematic situations and proactively facilitate resolution.

Order Samples

Business Intelligence Responsibilities:

Understand the Shaw Sales Process and apply this expertise to engage clients and generate new business opportunities.

Perform and document market research to identify and develop strategies to support Account Managers in identifying business opportunities and developing client relationships with the brand.

Prequalify market leads generated from internal research by making contact with architects, designers, end-users, and project managers. Set initial appointments if needed.

Leverage and mold resources and business tools for creating business opportunities. Innovating techniques for different sources such as: LinkedIn, Hoovers, Data.com, Prospector Tool, Build Central, Dodge Network, Dodge Analytics, and Salesforce.com.

Create Targeted Prospect Lists by analyzing market intelligence reports and qualifying leads. Make cold calls from this list to set appointments for Territory Managers.

Execute prospecting strategies to set appointments and lay groundwork for the sales team to attend appointments, pursue business opportunities, develop client relationships with key players and close the sale.

Ask questions to assess the opportunity and document the customer insight as a foundation for the sales team to attend appointments and advance the sale.

Register leads and convert them to projects in the territory.

Perform and document market research to identify Strategic Accounts.

Inside Sales Responsibilities:

Account growth through the development of good relationships with the customer based on knowledge, service, trust, and integrity.

Collaborate with AM to ensure strategic execution, understand national and local promotions, and stay up-to-date on market trends.

Must have a deep knowledge of residential product offerings.

Daily sales calls to existing customers, as directed by TM, with special emphasis on the sale of rolls and quantities of carpet, samples, displays, cushion, adhesive, and related floor products.

Must continually develop a keen awareness of what is happening within their designated geographic area.

Prepare and communicate periodic sales reports outlining actual sales information and goals, competitive market conditions and product needs.

Analyze sales statistics by reviewing computer reports specific to his/her territory to aid in formulating goals and to assist dealers in promoting sales.

Required/Preferred Skills:

High School education or equivalent.

2+ years sales experience or B.S. in Marketing or related field preferred

Must have the ability to learn SalesForce and other Shaw systems.

Must be self-motivated and possess good organizational skills.

Requires good communication skills.

Requires good time management skills.

Must conduct one’s self professionally both in the workplace and the community.

Accept assignments that require additional training.

Must be a team player.

Demonstrate Shaw’s Core Values: Honesty, Integrity, and Passion.

Core Competencies:

Execute Action Plan 

Influence Others

Initiate Action

Deliver Compelling Communication

Build Trusting Relationships

Shaw benefits include: 

Medical, dental, and vision insurance 

Life insurance and disability coverage 

Tuition reimbursement 

Employee assistance program 

Health savings account 

Paid Time Off 

Parental Leave 

401K and Retirement Plans 

Product discounts for employees 

Adoption assistance 

Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) 

And much more. 

 

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.