Historic East Baltimore Community Action Coalition, Inc. (HEBCAC) is seeking a part-time **_Residential Service Worker_** for evening and weekend awake shifts. This part-time position at The NEST has three shifts: from 4:00pm-12:00am, 8am to 4:30pm and 12:00am-8:00am and the ability to cover various shifts, including weekends, holidays and on-call schedule. This position reports to the Assistant Program Director. The RSW is responsible for monitoring activities of the residents of the shelter to ensure compliance with the program rules and expectations. RSW will assist the residents with all their needs while establishing and maintaining a safe environment during their stay at the shelter. RSW will help the residents achieve success in transitioning to permanent housing. RSW will be required to maintain confidentiality and input data into the Homeless Management Information System (HMIS). The NEST is a 10-bed Youth Emergency Shelter co-located with HEBCAC’s Youth Opportunity Center. It currently operates 24/7, serving youth ages 18-24 with a safe environment from 30 to 90 days, while negotiating more permanent housing solutions. Residents also access supportive services at YO! including GED instruction, job training and placement, mental health counseling, and other services. The NEST accepts referrals from YO! Case Managers and Homeless Services Providers via Baltimore City’s Coordinated Access System. **Specific Duties & Responsibilities** + Maintain and monitor a safe, supportive environment for clients within the shelter. + Complete Client Intakes and fill out HMIS Consent Forms or other client databases. + Intervene in client crisis (medical, mental health, interpersonal). + Completes an inventory for each resident’s belongings upon admission and discharge. + Monitor cameras, dorms, bathrooms and common area of the shelter. + Help clients work through conflict with other clients living in the shelter. + Keep shelter clean, maintain basic maintenance, restock supplies, conduct inventory, and complete shelter laundry. + Document observations and interactions with clients in the daily log. + Supervise and provided meals, snacks and follow all food safety guidelines. + Adhere to agency policy, procedures and professional code of ethics. + Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks. + Maintains written and oral communication with the Assistant Director and/or Program Director of incidents and incident reports in accordance with policies and procedures. + Complete incident reports within 24 hours of the incident or within 24 hours of when the RSW learns of the incident. + Meets regularly with supervisor and attends all staff meetings, annual trainings, and other meetings as required/directed by Assistant Director and/or Program Director. + Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented and willing to assist when needed. + Ability to maintain professional boundaries with program participants, and to refer residents appropriately to outside resources. + An understanding and respect for the confidentiality of residents. + Excellent interpersonal and written communication skills. + Ability to assess emergency and crisis situations and respond effectively. + Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases. + Experience working with clients, co-workers, and volunteers with diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical, mental illness and treat each individual with respect, dignity, and compassion. + Ability to remain alert and on duty throughout shifts. + Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties. + CPR/First Aid certified or willingness to secure after hire. + Other duties as may be assigned by Assistant Director and/or Program Director. **Minimum Qualifications** + Minimum High School Diploma or GED-required. + Minimum of two years of experience working with homeless population experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and/or with those living in poverty. + Ability to remain alert and on duty throughout shifts. + Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties. + CPR/First Aid certified or willingness to secure after hire. Classified Title: Residential Service Worker Job Posting Title (Working Title): Residential Service Worker Role/Level/Range: ACRO40/E/02/CB Starting Salary Range: Min $15.25 - Max $23.00 HRLY ($20,800 targeted; Commensurate with experience) Employee group: Part-time Schedule: Monday - Sunday 5-8 hours shifts Exempt Status: Non-Exempt Location: School of Medicine - East Baltimore Campus Department name: 10003266-HEBCAC Youth Opportunity Center Personnel area: School of Medicine Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.