Residential Services Assistant 1397666 (H)

A leading university is looking for Residential Services Assistant to provide temporary staffing for the Graduate School of Business lobby over the summer term. The candidate will support all those who enter the facility, serving as a resource for all residents and guests. The candidate will provide high-level customer service and administrative support in addition to overseeing the safety and security of guests and residents for a 24/7 operation. Daily responsibilities include performing regular facility inspections, maintaining facility and office inventory, handling the distribution and sorting of mail, and upholding and enforcing all residential policies, procedures, and safety standards.

Residential Services Assistant Pay and Benefits:

Hourly pay: $25/hrWorksite: Leading University (Stanford, CA 94305 - Onsite)W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL30-40 hours/week, 4 Month Assignment

Residential Services Assistant Responsibilities:

Respond to routine inquiries from students, faculty, external constituents, and staff.Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.Process and sort all incoming and outgoing mail and deliveries.Ensure security and safety of residents by following protocol.Regularly engage with executive program guests, students, and vendors.Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.Other duties may also be assigned.

Residential Services Assistant Qualifications:

2+ years of customer service experience, preferably within the hospitality, academic, and/or facilities industries.Flexibility with regard to the weekly schedule.Strong written and verbal communication skills.Customer service skills.Basic office administration skills.Basic computer skills, including experience with Microsoft Office Suite.Strong critical thinking and sound decision-making capacity.Physical Requirements: Often sit, perform desk-based computer tasks. Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Shift:

Schedule: Saturday-Wednesday, 6:30am-3pm OR 10am-6:30pm.Consistent schedule is NOT guaranteed.Schedule will likely change every two weeks.30-40 hours every week.Working holidays is expected.