The Resolution Analyst is responsible for taking incoming issues and questions from sales, operations and internal teams. The Resolution Analyst will coordinate with the appropriate teams to solve all issues and provide solutions and feedback to the stakeholders; ensure consistent work processes are in place across all teams; and participate in ad hoc projects.

Making an Impact
• Serve as point of contact for incoming inquiries from the field and internal teams
• Develop solutions for complex issues that cross between teams
• Create and ensure standard work processes are being utilized
• Ensure issues are resolved and closed out timely
• Provide status updates and final feedback to stakeholders
• Track issues by working through tickets in the USD system
• Participate in ad hoc projects and process enhancement roll-outs

Sharing Expertise
• Breadth and depth of domain, industry and organizational knowledge across multiple functions and brands
• How this knowledge is applied toward achieving brand/functional objectives and problem solving
• Complexity, ambiguity and novelty of problems faced and information available

Gaining Exposure
• Sphere of influence and proximity to our clients and candidates
• Strength of internal stakeholder networks required to achieve objectives
• Need to navigate within the global, diverse, matrixed nature of our organization

Your Typical Day
• How your time is spent-common tasks and activities
• Work/office environment and tools/technologies used
• Requirements for travel, specific driving requirements, on/off site, remote work
• Physical requirements as applicable (on-site environmental considerations)

The Resolution Analyst is responsible for taking incoming issues and questions from sales, operations and internal teams. The Resolution Analyst will coordinate with the appropriate teams to solve all issues and provide solutions and feedback to the stakeholders; ensure consistent work processes are in place across all teams; and participate in ad hoc projects.

Making an Impact
• Serve as point of contact for incoming inquiries from the field and internal teams
• Develop solutions for complex issues that cross between teams
• Create and ensure standard work processes are being utilized
• Ensure issues are resolved and closed out timely
• Provide status updates and final feedback to stakeholders
• Track issues by working through tickets in the USD system
• Participate in ad hoc projects and process enhancement roll-outs

Sharing Expertise
• Breadth and depth of domain, industry and organizational knowledge across multiple functions and brands
• How this knowledge is applied toward achieving brand/functional objectives and problem solving
• Complexity, ambiguity and novelty of problems faced and information available

Gaining Exposure
• Sphere of influence and proximity to our clients and candidates
• Strength of internal stakeholder networks required to achieve objectives
• Need to navigate within the global, diverse, matrixed nature of our organization

Your Typical Day
• How your time is spent-common tasks and activities
• Work/office environment and tools/technologies used
• Requirements for travel, specific driving requirements, on/off site, remote work
• Physical requirements as applicable (on-site environmental considerations)