The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As a Resort Operations Manager you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, smooth check-ins, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

Works closely with the Senior Hotel Operations Manager in leading significant improvement initiatives, guest service standards, productivity standards and processes to enhance performance for employees and leaders in the department

Responsible for mentorship and driving employee engagement of the Front Office team, utilizing the tools provided through coaching, training, rewards, and development

Provides leadership and direction to enhance guest experience within front desk operations, consistent with the company’s service standards

Facilitates individual meetings with team members to provide personalized performance feedback, recognize professional achievements, and address concerns

Works closely with the Senior Hotel Operations Manager to implement strategic initiatives

Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all Front Office operations

Responsible for interviewing and hiring for Front Office positions, including (but not limited to) Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers

Focuses on the strategies to positively impact the Guest Experience for the MGM Rewards Gold+ guest population.

THE IDEAL CANDIDATE: 

Must be a minimum of 21 years of age

Has a bachelor’s degree or equivalent experience (4+ years in hospitality, business management, leadership)

Working knowledge of hotel management system and operations

Is proficient in Opera/LMS, Amadeus/HotSOS, Rex, and Microsoft Office applications

Prior experience in a leadership role within a hotel/resort setting, and managing employees under a collective bargaining agreement

Has prior experience interpreting and using Hotel Occupancy Reports to anticipate staffing needs

Excellent customer service skills and interpersonal skills to effectively communicate

Has a flexible schedule to support operations as needed

Professional appearance and demeanor

Bilingual

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12304

Are you ready to JOIN THE SHOW? Apply today!