Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities This position will service installations which exceed more than 250 enrolled children. Major duties and responsibilities include implementation of resource and referral services, wait list management, development and dissemination of community child care and parent educational resources, marketing, communication and compliance, among other tasks. These tasks are summarized below. RESOURCE AND REFERRAL SERVICES: Serves as the installation primary point of contact for information about military and civilian child care services. Ensures information about child care options is available to military and Department of Defense (DoD) personnel assigned to the installation. Coordinates and manages the online centralized request for care system to include management of program waitlist and vacancies. Responds to child care inquiries received by phone, email or in person from military families and those being assigned to the installation in the near future. Responsible for conducting assessments of family needs (e.g. work schedules, upcoming deployments, geographical location, specialized care needed), identifying resources that will satisfy those needs, assistance in enrollment, and financial subsidies and providing ongoing consultation and education to patrons regarding care on and off base. Develops, implements and updates operating instructions and procedures on (1) conducting and tracking parent consultations, (2) managing the CYP electronic records management system and updating resource materials, (3) networking within the community to maximize availability of resources for military personnel, (4) providing direct referral assistance to parents in the form of written materials, (5) providing information on space available in Child Development Centers (CDCs), Family Child Care Homes (FCC) and School-Age Care (SAC) programs, (6) maintaining contact with parents until satisfactory care has been found and secured, (7) receiving, handling and following up on complaints and grievances, (8) promoting the CYP R&R Program throughout the military community to maintain awareness of the services, (9) maintaining an administrative system for the CYP R&R Program that enables provision of services and assessment of program effectiveness. Initiates the Inclusion Action Team and ensures placement of children with special needs. Supervises R&R clerks assigned to the program to include: assigning and distributing work, coaching, counseling, and mentoring employees. Approves and disapproves leave, completed personnel actions, completing performance reviews and training employees. Keeps informed and actively supports the principles of the EEO program and prevention of sexual harassment. Must be alert to substance abuse and take appropriate action. WAIT LIST MANAGEMENT: Manages the execution of a consolidated electronic waiting list for the CYP to include all CDCs, FCCs and SAC programs. Oversees the daily delivery of services for the centralized waiting list and makes decisions on the execution of policy and the development and implementation of procedures. Policies and procedures may include making personal contact with CYP Directors regarding availability of space and coordinating enrollment to ensure the assignment of each child is done in a manner that maximizes availability and utilization of services. Confirms proper registration of children on the waiting list, regularly updating waiting list information, and ensuring expeditious notification to families of vacancies in the CYP. Develops and maintains computerized database of all waiting lists. Ensures patrons are contacted in a timely manner to facilitate program placement. Prepares reports on supply, demand, patron needs, utilization, and effectiveness of services in accordance with CYP policies and to facilitate analysis of future requirements. Ensures that accurate database information and written records are maintained on each family served, including information on sponsor's rank, duty station, family status, number and age of children, type of care needed, all contacts made, action taken and necessary follow-up. COMMUNITY CHILD CARE RESOURCES: Establishes, maintains and updates a comprehensive resource file of existing state licensed and nationally accredited child care programs, including military and civilian center based care and home care providers available in the local community, and a wide variety of alternate child care services such as nanny services, day camps, and local government programs. Responsible for making initial contact with each individual program; obtaining specialized program profile of hours, ages, and services; managing a database; documenting references; and verifying/updating information on an on-going basis. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications CONTINUATION OF MAJOR DUTIES: Locates and acquires resource information and materials from national, state and local agencies to obtain and maintain significant information for development, updating and ongoing expansion of these files. Responsible for ensuring the accuracy of information from local, state, and national sources and that the information is dispensed in accordance with program policies and procedures. Establishes, maintains, and updates a comprehensive library of information and materials on child care related issues for distribution to parents. This library may include information on topics such as financial assistance for child care related services, available military services for families with young children, support groups and counseling programs, single parent services, and programs for children with special needs. Incumbent must be knowledgeable on a wide variety of topics and be able to locate, obtain, present and/or coordinate the dissemination of child-related information. PARENT EDUCATIONAL RESOURCES: Responsible for the development of all CYP publicity (marketing) materials needed to enhance the delivery of the CYP. Responsible for the development and implementation of marketing strategies and services to increase public awareness throughout the region. Coordinates annual feedback from CYP patrons to determine program satisfaction. Attends and presents at meetings, seminars, and trainings to promote the services offered by the CYP and to provide status reports and information as requested by command officials. Plays an active role in professional organizations and committees that influence the quality of child care available within the military community, local child care resource and referral agencies, and local colleges and universities. Serves as the liaison with civilian and military community organizations regarding the delivery of CYP services. Works closely with other agencies and communities to facilitate the location of child care services under a variety of circumstances, including respite care, care for children identified as "at-risk", children with special needs, and a variety of services in response to emergency situations. Maintains CYP requirements for the Installation Youth Sponsorship service. Ensures compliance to all fire, safety and security rules and regulations, law, policies, and regulations applicable to CYP. Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect. Performs other duties as assigned. MINIMUM QUALIFICATIONS: (1) A 2-year degree in a Business related field with an emphasis in marketing, Psychology, Social Work, Recreation, Physical Education, Elementary Education, Secondary Education, Early Childhood Education, Youth Development, Child Development, or Family and Consumer Science with an emphasis in Human Development or a related field AND a minimum of 3 years of experience working with programs involving child or youth development or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services. OR (2) A four-year degree in the fields of study listed above AND 1 year experience working with programs involving child or youth development, or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services. OR (3) A minimum of five years experience working with programs involving child or youth development or family dynamics involving analysis of information provided by parents, counsel to parents on child care programs, and assistance to patrons on selection of child care services. Satisfactorily complete all background checks in accordance with DoD and Marine Corps policy for employees who provide child care services. Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable disease. Must complete all DoD training requirements within the specified time including orientation, initial and annual ongoing training requirements, and required certifications, if any. Must maintain current CPR and First Aid certifications. May be required to obtain a government driver's license. Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills. Must have skill to supervise employees in the accomplishment of work. Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.