The purpose of a Mobile Response Officer is to protect the BBC property, people and / or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Conducting internal / external patrols and responding to any emergency that requires security attendance to ensure we meet and / or exceed the Key Performance Indicators of the client through full responsibility and accountability, providing a service that aids in the efficient running and retention of the contract.
Main Duties
Key Responsibilities (Not Limited To).
· To respond to all incidents within BBC W1 Campus and follow escalation procedures.
· Able to remain active for an extended period.
· Conducting internal and external patrols with prescribed patrolling equipment.
· Demonstrate the ability to think and act quickly in emergencies or under pressure.
· Able to demonstrate the ability to work as part of a team as well as on your own.
· Able to identify a pre-emptive attack, negate or evade threats or intimidation of VIP with tact / diplomacy with strong security knowledge and training.
· Able to complete a full planning assessment for access and exit route for VIP / VVIP visitation to the BBC building.
· Able to conduct dynamic risk assessments.
· To have a thorough knowledge of routine and emergency procedures and be able to respond efficiently, and appropriately, in any eventuality.
· Ability to deliver a clear and concise incident report.
· Ensuring incidents are reported in a timely and accurate manner.
· To respond to all incidents and follow escalation procedures.
· To be aware of Hostile Reconnaissance techniques that may be employed against the BBC buildings or occupants therein and to be always vigilant.
· Following company dress code always maintaining a high standard.
· Use safe working practices in line with company risk assessments and assignment instructions.
· Completion of varied patrol patterns, for internal and external areas as directed by the Mobile Response Team Leader.
· Effectively communicate with the LSOC.
· Any other security duties directed by the business or client that falls within your level of training and licensing.
· Ability to identify and utilise the Behavioural Detection Techniques.
· Building on relationships between the community businesses.
· Liaising with the local police, organising events for crime prevention.
· Carry out all other reasonable management requests.
Commit to providing first class customer service. Behave in a positive, helpful, and respectful manner. Provide direction and guidance where required, for client staff, members of the public and VIP guests.
Able to evaluate the best course of action when faced with a problem or number of options. Knows when to
What we are looking for Must possess applicable SIA Licence.· Excellent levels of verbal and written communication.
· Experience in a similar role or within a similar environment.
· IT literate core competencies.
· Ability to take and retain instructions from Team Leader and Management.
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Personal Attributes.
· Be approachable.
· Be proactive.
· Be enthusiastic.
· Have a very high standard of customer service.
Be motivated
Core Competencies.
Managing Relationships and Collaboration.
Able to build and maintain effective working relationships with a diverse range of people. To work collaboratively with other teams, colleagues, and client staff, to solve problems. Share ideas, knowledge, and information.
Providing Excellent Customer Service.
Commit to providing first class customer service. Behave in a positive, helpful, and respectful manner. Provide direction and guidance where required, for client staff, members of the public and VIP guests.
Planning and Organising.
Able to coordinate many tasks simultaneously, maintaining a high degree of accuracy and attention to detail. Organises and prioritises own activities effectively to meet conflicting demands and deadlines.
Decision Making.
Able to evaluate the best course of action when faced with a problem or number of options. Knows when to refer to a more senior level. Uses initiative and takes responsibility for the consequences of own decisions. Remains calm and in control when under pressure or in difficult situations. Is self-motivated and enthusiastic and works with the minimum of guidance and supervision.
Supports a Culture of Diversity and Inclusion.
Understands and appreciates the uniqueness of self and others. Demonstrates, and is committed to improving and understanding diversity. Manages and behaves in a way that is inclusive to others and free from hostility or inequality.