Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.

Essential Functions and Responsibilities

Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.Participates in monthly inventoryStocks and maintains supplies in all service areasInspects and prepares all service ware prior to useMay assist Server by removing soiled glasses and plates for large parties and during periods of heavy volumeCleans and stocks glasswareMaintains cleanliness and sanitary condition of lounge and service areasAssist in completion of post shift clean up and side work dutiesMaintain clean and organized storage spaceRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needs of the hotelRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements” and “Mental Effort Requirements” as explained below.

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to all guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsInteracts daily with all captains to review events of the dayMaintains current knowledge of all popular alcoholic beverages and cocktail recipesStocks portable bar with required mixers, alcoholic beverages and related suppliesPrepares all necessary mixers and garnishes prior to start of service and during shift as neededSets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"Greets guests in a polite professional manner according to Loews standardsDetermines guests needs and suggestively up-sells beverages so as to enhance the guest experienceTo assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managersRecords all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safetyInventories all beverages and operating supplies, orders replacement items as neededPerforms all closing duties, secures all inventory and suppliesPerforms monthly inventoriesNotifies immediate supervisors promptly and fully of all problems or unusual matters of significanceRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Basic knowledge of Wine & Spirits, and foodPolite, friendly and helpful to guests, management and fellow employeesExceptional guest service skillsAbility to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shiftCertifications: "Certified Food Service Manager", "TIPS" or equivalentEffective leadership, management, organizational and communication skillsExceptional guest service skillsAbility to speak, read and write the English languageAbility to stand, stoop, bend repetitively during entire shiftAbility to work flexible schedule to include weekends and holidays

Education: 

High School Diploma or equivalent

Experience: 

One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments