Emmy Squared South End, is looking for a passionate and driven Restaurant General Manager to join our Charlotte based team!  Part of the Pizza Loves Emily Restaurant Group, Emmy Squared Pizza is an upscale casual full service restaurant company, with over 20 locations in New York City, Westport, Philadelphia, Washington DC, Alexandria, Charlotte, Durham, Atlanta, Athens, Louisville, Birmingham, Nashville, Fort Lauderdale, and Coral Gables.  

As a Restaurant General Manager, you will be responsible for overseeing all aspects of restaurant operations, including but not limited to, staff management, customer satisfaction, food quality, and financial performance. You will be a leader, mentor, and coach to your team, inspiring them to reach their full potential and exceed customer expectations.

This position offers a competitive salary, quarterly bonus potential and a comprehensive health benefits package.

 

General Manager Key Responsibilities:

Direct supervision of the all restaurant employees on a daily basis, ensuring policies and processes are being followed and inspecting operational flow on a continuous basis.Responsible for the hiring, on-boarding and continuous training of employees.Partner with culinary leadership team to ensure cohesiveness between front of house and back of house teams.Responsible for overseeing the floor during service; ensuring the team stays on task and delegating assignments as needed.Ensure guest satisfaction; interacting with guests and engaging in service recovery when issues arise.Responsible for the restaurant’s cash management; to include maintaining petty cash, checkbooks and making weekly deposits. Ensure all guests feel welcome and are given responsive, friendly and courteous service at all times.Ensure that all food and beverages are consistently prepared and served according to presentation standards and recipes.Be proactive in reaching our Company goals in sales, service, appearance; while creating a positive, fun, and productive working environmentLabor management; creating and adjusting schedules as necessary to meet business needs and financial targets.Participate in marketing initiatives; implement marketing strategies to increase brand awareness and drive sales.Continuously evaluate and implement strategies to improve the customer experience and drive business growth.Responsible for execution of all catering contracts, taking all appropriate steps to ensure BEO is adhered to and guest’s expectations are met. Ensure compliance with department of health standards, maintaining superior cleanliness and sanitation throughout the restaurant.Identify potential safety hazards and initiate corrective action; ensuring the restaurant is safe for both employees and guests.Ensure compliance with all local, state, and federal regulations and licensing requirements.Facilitate meetings and training's covering a variety of training and policy topics.Perform other duties as assigned.

General Manager Qualifications:

Minimum one year General Manager experience in a full-service restaurant required.Experience with POS, scheduling, and reservation systems (Toast and/or Dolce experience a plus!)Candidate must have proven leadership skills and must be able to manage, develop, and motivate a highly performing staff.Ability to multi-task and work in fast paced environment while effectively delegating tasks.Ability to make informed decisions based on data analysis and financial metrics.Understanding of food service operations, including menu planning and kitchen managementKnowledge of health, safety, and sanitation regulationsPassion for food, hospitality, and providing an exceptional dining experience.Must be proficient with computers and have excellent written and verbal communication skills.Serve Safe certified food manager preferred.Must be proficient with computers and have excellent written and verbal communication skills.Must be able to work a flexible schedule to include weekends and holidays.Must be able to lift / carry items up to 40 lbs. and push / pull items up to 75 lbs.Must be able to walk/stand for extended periods of time, with frequent bending, twisting, squatting, and reaching overhead.