JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5313.htmld Position Summary: This position is responsible for assists the department Manager and Supervisors in the smooth functioning of the outlet by organizing the daily administrative work and welcoming and seating Bow & Arrow guests according to department policies and procedures. Primary Duties and Responsibilities: includes but not limited to: + Welcomes Bow & Arrow guests in a warm, friendly, and inviting manner + Utilizes the Core Value Standards when interacting with guest and fellow Team Members + Provides outstanding customer service to both internal and external guest + Coordinates all guest seating in a timely fashion in accordance with proper station rotation and prescribed by the outlets management team + Informs guests of any seating/dining packages or minimums that may apply + Observes tables and keeps track of clean, dirty and occupied tables + Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available + Properly answers all phones and pages, assists guests, Supervisors and Managers and takes accurate messages as needed + Answers guest questions concerning restaurant concepts, menus and directions to and from various points + Interacts with all exiting outlet guests to thank them and solicit comments Secondary Duties and Responsibilities: + Cleans and organizes the host area and ensures menus are stocked and are in presentable condition + Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet + Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events + Assists the Beverage Supervisors and Manager in maintaining the cleanliness of the outlet including bussing tables as needed + Performs other related duties, as assigned Minimum Education and Qualifications: + Previous guest service experience + One year of experience in the hospitality industry is preferred + Strong written and verbal communication skills with a proficient ability to read, write and determine wait times based upon procedures + Must be able to visually scan the restaurant for clean, unoccupied tables + Must be able to communicate effectively in English + Must be able to maintain a neat and professional appearance throughout shifts + Strong organizational and multi-tasking skills Competencies: Incumbent will master the following competencies while in this position: + Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs + Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures + Property wide knowledge of Mohegan Sun for the purposes of assisting guests + Proficient and any online/computer based reservation/seating system + Understands and complies with Mohegan Sun policies and procedures Training Requirements: + Outlet-specific standard operating procedures + SMART alcohol awareness Physical Demands and Work Environment: + Must be able to stand during an entire shift + Must be able to reach, bend and stoop for extended periods of time + Must be able to work in a fast paced environment with frequent interruptions + Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary. #Joinourwinningteam Work Shift: Seasonal (Fixed Term) (Seasonal) Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.