Restaurant Manager

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Turkey - Istanbul

DescriptionSCOPE
To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.\n

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Key ResponsibilitiesThe job of Restaurant Manager is executed satisfactorily when:
\nAll rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.\nThe sales are driven to the outlet’s full potential and that budget is adhered to.\nA High quality of product and service is maintained in the outlet.\nThe outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.\nInnovation and new ideas are fostered, collected and communicated to the Head of Department.\nThe growth of internal talent within the outlet is successfully implemented.\nMAIN RESPONSIBILITIES\nProvide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.\nEnsure that the place of work and surrounding area is kept clean and organised at all times.\nExecute and demand the team to execute the highest level of service and set-up standards at all times.\nBe knowledgeable of all services and products offered by the hotel.\nUnderstand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.\nActively participate in menu design in cooperation with the outlet Head Chef.\nOrganise tastings of daily dishes and new menus.\nKnow the restaurant scene and gastronomic character of the destination and be recognized in the market.\nPerform up selling for all items offered by the department assigned as well as offering alternatives.\nBe knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.\nProduce reports and analysis of the outlet and present report in the monthly performance meeting.\nLead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.\nAssist in preparation of the outlet’s budget.\nConduct monthly inventory of operating supplies and equipment together with the stewarding department.\nObtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.\nImplement a flexible work schedule based on business patterns.\nEnsure an effective payroll control through a flexible work force maximizing the utilization of part time employees and closely cooperating with other Food & Beverage departments.\nMonitor operating supplies, equipment and reduce spoilage and wastage successfully.\nPrepare and review outlet’s operations manual updates annually in accordance with the Assistant Head of Department.\nConstantly improve the product quality by sourcing the best available products.\nSupport activities and cooperation with the suppliers.\nMonitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).\n

Skills, Knowledge and Expertise\nTurkish Nationality\nBA or BS degree in hospitality management or related field \nMinimum 2 years in F&B management role, preferably with a 5* Hotel chain.\nAbility to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills.\nEnglish – excellent oral and written skills.\nAdditional language – beneficial.\n\n\nAbility to operate computer and office equipment.\nProficiency in Excel and Word.\nAbility to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.\nExcellent written and verbal communication skills.\nAbility to establish and retain effective working relationships with hotel staff and clients/vendors.\nAbility to identify and delegate tasks effectively.\nExcellent organizational and time management skills.\nApplies a professional, confidential and ethical approach at all times.\nWorks in a safe, prudent and organized manner.\nTo fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPassionate for Food & Beverage\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nBusiness Acumen\nSense of responsibility\nLeader\nTeam player\nAnalytical thinker\nFlexible and reliable\nTolerant and open minded\nWorks well under pressure\n\n\n