Overview A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: • Able to perform all responsibilities of restaurant team members • Lead team meetings • Deliver training to restaurant team members • Ensure Brand standards, recipes and systems are executed • Create and maintain a guest focused culture in the restaurant • Review guest feedback results and implement action plans to drive improvement • Communicates restaurant priorities, goals and results to restaurant team members • Execute new product roll-outs including training, marketing and sampling • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws • Control costs to help maximize profitability • Completion of inventory on a periodic basis as determined by Franchisee • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards • Completion of DCP and other vendor orders • Conduct self-assessments and corresponding action plans • Ensure restaurant budget is met as determined by Franchisee • Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies • Engages with Dunkin’ Brands Field Operations team as appropriate Management Responsibilities Include: • Recruit, hire, onboard and develop restaurant team members • Plan, monitor, appraise and review employee performance • Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: • Basic computer skills • Fluent in spoken and written English • Basic math and financial management • Previous leadership experience in retail, restaurant or hospitality • College Degree preferred Key Competencies • Strong analytical skills and business acumen • Works well with others in a fun, fast-paced team environment • On time, demonstrates honesty and a positive attitude • Willingness to learn and embrace change • Ability to train and develop a team • Guest focused • Time Management • Problem solving • Motivating others Physical Demands/Working Conditions: • Standing on feet • Repetitive motion including bending, stooping and reaching • Lifting packages (if applicable) • Wearing a headset (if applicable) • Working in a small space