General Manager - Dunkin'

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'!

DB Florida

Management traces its roots back to March of 2017 when it made its bold entry

into the central Florida market. Founded with a vision to revolutionize the QSR

industry with its focus on the Dunkin' brand, DB Florida Management swiftly

gained traction, establishing its presence with a commitment to excellence and

innovation.

In its inaugural year, DB Florida Management embarked on a journey of growth and

expansion, setting the stage for its remarkable trajectory. Despite the

competitive market environment, the company's strategic approach and dedication

to customer satisfaction propelled it forward, enabling it to double in size

within a short span of time.

With an unwavering focus on providing unparalleled service and fostering strong

relationships with staff and customer base, DB Florida Management quickly

solidified its position as a trusted leader in the industry. The company's

relentless pursuit of excellence, coupled with its adaptability to changing

market dynamics, has been instrumental in its success.

Over the years, DB Florida Management has continued to evolve and innovate, staying

ahead of the curve to meet the evolving needs of its expanding customer base.

Today, boasting 18 locations across central Florida, DB Florida Management

stands as a testament to its commitment to growth, sustainability, and

delivering exceptional value to its clients.

As DB Florida Management looks towards the future, it remains steadfast in its mission to redefine

standards of excellence in management services. With a rich history of

achievements and a strong foundation built on integrity, professionalism, and

innovation, DB Florida Management is poised to continue its journey of success

and make a lasting impact in the central Florida market and beyond

Responsibilities:Hire, train, and develop employeesCommunicate job expectations to the teamPlan, monitor, appraise, and review job performanceProvide coaching and feedback; discipline when appropriateCreate and maintain a guest-first cultureEnsure appropriate staffing levels for exceptional guest serviceMaintain a safe, secure, and healthy environmentEnsure brand standards and systems are executedControl costs to maximize profitabilityExecute marketing promotions and new product roll-outsSet sales goals and track results

Skills and Qualifications:

Fluent in EnglishMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma or equivalent

Competencies:

Great Focus:

Understands and exceeds guest expectationsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfactionResolves guest concerns

Passion for:

Sets and maintains high standards for self and othersConsistently meets or exceeds goalsContributes to the overall team performanceSets and prioritizes important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from others

Problem Solving and Decision Making:

Identifies and resolves issues and problemsUses information to make decisions and solve problemsIdentifies root cause of problems and implements solutionsEmpowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with the teamOperates with integrity and treats others with respectEncourages collaborationLeads others and negotiates effectively

Building Effective Teams:

Identifies and communicates team goalsMonitors progress and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths and accomplishmentsListens to others and seeks mutual understanding

Conflict Management:

Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts and consistencyEscalates issues as appropriate

Developing Direct Reports and Others:

Works collaboratively with employees to create development plansRegularly discusses progress, reviews performance, and adjusts plansProvides challenging assignments for developmentUses coaching and feedback to improve performanceIdentifies training needs and supports development opportunities

Business and Financial Acumen:

Understands guest and competitionApproaches situations with innovationHas a working knowledge of profit and lossUnderstands and manages key performance measures

Location: Colonial Foods 2 LLC 4115 E Colonial Dr, Orlando, FL 32803, USA

If you are a talented and enthusiastic individual looking to join a fun and loving team, apply now to become a Restaurant Manager at Dunkin'! Enjoy flexible schedules, paid time off, dental and health insurance, vision insurance, employee discounts, and paid training. Take this delicious opportunity to learn valuable skills and grow your career in the food and beverage industry. General Manager

Company Introduction

DB Florida Management LLC owns and operates a network of Dunkin Restaurants in Orlando and Ocala Florida. We are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!