Overview Hilton Head Oceanfront Resort Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match. Job Description Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities Guest Experience + Consistently ensure maximum guest satisfaction. + Be pleasant, smile, and greet all guests, using guest names when obtained + Handle all complaints to the guests' satisfaction. + Communicate with guests and receive feedback. + Monitor timing of guest experience and table turnovers. + Adjust all lights and music appropriately for each meal period. + Monitor and critique the quality and consistency of the food product. Leadership and Training + Responsible for assigned shift, assisting in overall management of all F&B operations + Supervise and coordinate assigned shift. + Have full knowledge of all menus and beverage menus + Have full knowledge of responsible alcohol service + Pre-meal meetings conducted with service staff on a daily basis. + Supervision of floor during restaurant operation. + Ensure all side-work is completed to maintain a clean environment. + Train service personnel to follow rehearsed service scenarios. + Demonstrate excellent teamwork with internal associates + Assist with schedule, forecast, payroll, Kronos, Medallia, MOS + Complete scheduling and maintain productivity of service staff. + Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times. + Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times. Restaurant Operations + Contribute to the profitability of the restaurant through cost control effectiveness. + Perform weekly, monthly and quarterly forecasting. + Spot check liquor pars. + Order daily supplies. + Take food and beverage orders from guests + Enter in orders to the computer ensuring accuracy and timeliness + Manage walk-up and seated guests appropriately + Demonstrate full working knowledge of POS system + Expedite table turnover and table resetting. + Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed. + During service, constantly inspect tabletops, side-stations and tray stands for consistency. + Process Accounts Payable invoices for various vendors. + Answers office phone greeting internal and external guest. + Check voicemails, e-mails and faxes and follow up accordingly. Sales and Marketing + Implement sales promotions, marketing, and merchandising programs. + Constantly perform positive up-selling techniques with service staff. + Manage and update Open Table with Reservations reviewed on a daily basis. + Manage special events. Safety and Standards + Know emergency procedures and work to prevent accidents. + Ensure proper function of all service equipment. + Enter all maintenance deficiencies in Synergy and follow up + Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests. + Prohibit sale of liquor to minors. + Maintain the physical atmosphere and cleanliness of the restaurant. + Ensure staff’s uniforms and appearance meet specifications. + Know and adhere to all Omni policies, procedures, and standards. Qualifications + Must have Associate Degree or equivalent. + 2+ years of experience in a Restaurant Management role. + Upscale hotel experience is preferred. + Must be able to stand on feet for 8 hours a day. + Must have the ability to multitask. + Must be able to lift 20 lbs. + Prior history utilizing Micros preferred. + Three meal dining experience (breakfast, lunch, and dinner) preferred. + Understanding of Food and Beverage financials including cost and par controls is preferred. + General knowledge of Microsoft Word, Excel, and PowerPoint. + Must have a strong attention to detail as well as strong customer service skills. + Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification. + Must be able to work a flexible schedule including weekends and holidays. + Innovative ideas to enhance the guest experience in an upscale dining environment. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-SC-Hilton Head Island Posted Date2 weeks ago(1/3/2025 11:05 AM) Requisition ID 2025-117822 # of Openings 1 Category (Portal Searching) Food & Beverage