We are looking for a Restaurant Manager to help manage our Dunkin' Team!

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards.  Our company has great leadership team to help you support into this new role and has stunning performance for past two years on all operational metrics.  You will be part of a winning culture and store that has Steller performance in place already. 

Benefits:

Competitive payFree MealEmpowerment to manage othersAbility to participate in Health PlanFun Working enviornmentExcellent Bonus PlanGrowth Ability to become Multi UnitPaid one week vacation

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guestDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important goalsEstablish goals and deliver resultsSeeks ideas and best practices from other individuals

Problem Solving and Decision Making:

Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goalsMonitors progress, measures results and holds others accountable Creates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee’s strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriate

Good to have:

Restaurant, retail, or supervisory experienceAbility to work early morning from 6amAbility to work 50 hrs per weekDigital Technology skills to operate back office system

Responsibilities:

Team Environment:

Hire, train and develop employeesCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees’ job performanceProvide coaching and feedback; disciplines when appropriate

Operational Excellence:

Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelinesEnsure Brand standards and systems are executedManage Donut orders with Kitchen and submit all food orders and make weekly schedulesHandle bank deposits Ensure online training is completed for new hire Deliver speed in d/thru as role play for other employees in store. 

Profitability:

Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product roll-outs including team training, marketing and samplingSet sales goals and track resultsWe have strong bonus plan that allows you additional earning up to $10,000 per yearCompany Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.