Job Requirements

DENNY’S FRANCHISE RESTAURANT

 JOB DESCRIPTION

RESTAURANT MANAGER

 

 

TITLE:                  RESTAURANT MANAGER

DEPARTMENT:     OPERATIONS

REPORTS TO:      GENERAL MANAGER OR DISTRICT MANAGER

 

JOB SUMMARY

To have good working knowledge of total operation of restaurant within standards and guidelines set forth by company policy.

         1. Be certified in all job codes

         2. Have professional appearance and manner

\t3. Maintaining safety and sanitation standards

         4. Be able to handle company funds within unit. 

5. Good communication skills, verbal and written to be able to handle supervision, training and development of employees and guest concerns.

 

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Ÿ Directs the work of all restaurant employees; such direction includes supervision, advancement, discipline, termination or any other change of status.

Ÿ Due to the nature of 24 hour service and to ensure that restaurant is running effectively, management must be punctual to relieve outgoing staff.

Ÿ Significant role in the recruitment, interviewing and hiring of restaurant staff.

Ÿ Recruiting, hiring and training employees

Ÿ Assists in the development of plans supportive of company strategies to achieve business growth (sales and profits) and customer satisfaction.

Ÿ Coordinates and control restaurant operations to include front and back of house.

Ÿ Ensures that all menu items are prepared, portioned and presented properly in a clean, safe and sanitary manner according to all established procedures, performance standards and specifications.

Ÿ Must have working knowledge of all equipment and make sure that it is in good working condition.

Ÿ Meets and oversees standards from the Health Departments, Denny’s outside and inside inspectors and safety acts at all times.

Ÿ Completes assigned office duties: guest check, validations, timely drawer changes, audits and balance daily and weekly close-outs, schedules and inventory.

Ÿ Assist to ensure that facility and equipment are adhered to through preventive maintenance, energy conservation, repairs, security measures, and that safety and sanitation requirements are met at all times.

Ÿ Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment. 

 

ADDITIONAL ESSENCIAL FUNCTIONS / RESPONSIBILITIES

·      Must complete and pass all training courses

·      Assists in the investigations of customer complaints and provides support and guidance and coaching to all employees as needed.

·      Participates in the development of certified hourly trainers.  

 

PHYSICAL REQUIREMENTS

 

Ÿ Extensive standing without breaks during peak hours

Ÿ Exposure to heat, steam, cold temperatures

Ÿ Reaching heights of approximately 6 feet and depths of 21/2 to 3 feet  

Ÿ Must have high level of mobility/flexibility

Ÿ Must be able to fit through openings 30” wide                                          

Ÿ Must be able to work irregular hours and under heavy pressure/stress during peak hours – 24 hours / 365 days

Ÿ Bending, reaching, walking                     

Ÿ Communicating with customers, vendors and employees     

Ÿ Must be able to work computer and have good phone skills

Ÿ Operating cash register                      

Ÿ Carrying trays of food products as needed   

Ÿ Must be able to lift food trays & items weighing about 20 pounds for distances up to 30 feet 

 

QUALIFICATION STANDARDS

 

Ÿ Successful completion of Manager in Training program and additional training as required.

Ÿ Above standard verbal and written skills

Ÿ Good organizational skills

Ÿ Able and willing to address guest concerns

Ÿ Knowledge of all facets of restaurant operations

Ÿ Ability to assist in training and filling positions as needed

Ÿ Must have basic math skills including understanding of restaurant cash register and cash handling procedures

Ÿ Must complete all video training, anti-discrimination & anti-harassment training and comply with Denny’s nondiscrimination & anti-harassment policies.

 

The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

 

This position will include any and all (various) duties assigned to ensure the proper functioning of operations in the restaurant.

Disclaimer
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc. This means the independent franchisee, and not Denny’s, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny’s, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description. People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.