We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staffEngages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurantOperates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilitiesKeeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards Recognizes Diamond and Platinum players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areasThanks customers, invites them back, wishes them luck and makes it easy for them to get back in play BRING US YOUR BEST.
High school diploma or equivalentPrior customer service in a fast paced environment preferredPrevious cashiering experience in a high volume restaurant preferredRead, write, speak and understand EnglishExcellent customer service/communication skillsAvailable to work required schedule which may include nights, weekends, holidays and overtime as neededMust meet professional appearance standards as prescribed by company policyMust be physically mobile with reasonable accommodationsMust be able to respond to visual and aural cuesAble to work at a fast pace in an often crowded/noisy environmentMust be able to accurately and quickly process all cash transactionsMust be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areasMust be able to tolerate industry standard chemicals used for cleaning and sanitizingAble to work in constricting areasAble to tolerate noise, and bright lightsMust be able to maintain a neat and professional appearance and uphold the company appearance standards
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY $7.33 per hour plus tips Connect With Us! Not ready to apply? Connect with us for general consideration.